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empire today Complaint - Empire Today unethical behavior
empire today Complaint

empire today Complaint


Empire Today unethical behavior

I met with a salesman named Wayne D. I had a previous bid from Costco for a very specific Shaw carpet with an exceptional warranty. Wayne quoted me over $8000.00. When I showed him my bid he was able to come down to $20.00 under and assured me that the carpet and padding were exactly the same - made by Shaw and held the same warranty. He also told me that they could put in a finish strip on my hardwood flooring where we had taken out a wall (not done). I received the contract in the mail and noticed that the carpet was manufactured by another company (not Shaw). I called Wayne and he advised me that Shaw had "17 subsidiaries" and this was one of them. I told him the color looked off but he assured me that was because the sample had been in his car for over 4 years. The carpet was installed and was of horrible quality. I called the manufacturer and was advised that they were in no way associated with Shaw and that the warranty was limited. The carpet was installed so poorly that the pattern did not match up at the seams. One of the installers left for 2 hours during installation and the remaining installer spoke very little english. Empire was very unhelpful and I have since had the carpet removed. I will be having the Shaw carpet installed on January 6th. I would recommend NEVER EVER UNDER ANY CIRCUMSTANCE using or trusting Empire Today .

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Business says: (4 years ago)
Thank you for bringing your concerns with your product to our attention, Roselle. We regret that your product did not meet your expectations, as we carry only quality, name-brand products, and we take your concerns very seriously. We understand that we’ve been in contact about these issues and that we agreed upon a resolution. Please don’t hesitate to contact us with any additional questions or concerns at customersupport@empiretoday.com. Thank you. Jeanette Ramey, National Customer Service Manager

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