empire today Reviews and Complaints

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empire today Reviews

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  • Home Improvement


     
    My experience with using Empire Today was a positive one. The sales consultant, Todd Rideman, arrived promptly with commercial samples for carpeting an office apartment. He provided me with information regarding installation, etc., and all went just as promised. The installers were thorough and did a great clean-up after the job was completed. The information provided by Todd in our initial meeting was as accurate as the completed job. I would definitely contact Todd again for a future need. You can reach him at: Todd@ridemanservices.com More...
    (Home Improvement)
    satisfiedclient's Picture   satisfiedclient    0 Comments   Add a Comment

  • Fantastic Customer Service


     
    We just bought our second home in 8 years, and we once again called Empire because of the good experience we had the first time around. Our sales rep, Todd Rideman (who showed up on the early side of the window we were given), had the perfect combination of patience, knowledge, and humor to help us meet our needs. The process took longer than I'd expected (due to my indecision and mind-changing) but Todd was the picture of patience and gladly showed a number of options and helped me talk through all the pros and cons of each. The carpeting was installed the next day, and we're... More...
    (Home Improvement)
    distractedhausfrau's Picture   distractedhausfrau    2 Comments   Add a Comment

  • Poor Customer Care


     
    I had 2 carpets installed last year with Empire. I choose them after using them for another bedroom carpet. That carpet was great. It is stain resistant and liquid beads up if spilled. So I repeated the experience. I explained to the sales man that I needed something that would not bother my cat and they would not damage if they needed it. He told me this was the best carpet and if my cat had an accident, as long as we caught it, the urine would stay on top and not sink to the pad and it would still smell fresh. I was also concerned about picking a light color carpet in my daughters room.... More...
    (Home Improvement)
    rozes81's Picture   rozes81    3 Comments   Add a Comment

  • Very Poor customer service


     
    This review has been resolved or replied to by this company. I contracted with Empire Flooring back in February of 2012 and to this day, May 12, 2012 I still have not had my issues with my flooring taken care of. The customer care people don't follow up on things when they say they will and it has taken them a month now to draw up paper work to change my flooring from laminate to wood and it is supposed to cost me extra money for me to do this on top of their over priced charges to begin with. They have no way to contact their corporate office or anyone else with out going through their 800 number. If you ask for it they say they can't give... More...
    (Home Improvement)
    rookie51's Picture   rookie51    2 Comments   Add a Comment

  • Empire Today Workers robbed jewlery from our home


     
    In November of 2011 we had Empire today install laminate flooring to 2 of our bedrooms and carpet to the stair. One the first day, they came to install the flooring, the were very efficient and di the job well. We had taken everything out of the rooms so their job would be alittle easier. When they finished the floors, that evening we had put everything back in the rooms. Nothing was missing. the piece of Jewlery was there. The Next day 2 different men came to install the carpet. Only 1 of the 2 of them spoke broken english. These were contractors that Empire hires to do their work. I... More...
    (Home Improvement)
    shabu76's Picture   shabu76    0 Comments   Add a Comment

  • Did not honor on line discount for $100.00


     
    I purchased carpet on 5-7-12 and negotiated the price for next day installation however I called the following day to remind them of the MOB100 code for discount when I originally called on 5-6-12. I spoke with Chase and he states they can not honor their on line discount and I asked to speak to another Manager and he said Denise the Customer Service Mgr would call. It's been 2 days and no calls. I can not recommend Empire to any friends. More...
    (Miscellaneous)
    Bryant's Picture   Bryant    1 Comments   Add a Comment

  • Shady Salesman and Took Advantage of Disabled Individual!


     
    I am SOOOOO pissed right now. The carpet people came and installed it. I am happy with that. But I knew that damn sales rep was shady and if I had had time to get someone else, I would have. I have been in sales for years and know their tricks! Let me mention first off, I am disabled and in a wheelchair, was here by myself, and couldn't measure on my own. He told me a concrete wheelchair ramp that goes up onto a SMALL level of flooring--big enough for a refrigerator was 70sq. ft. which I knew sounded high for that little area. I SHOULD have MADE my dad measure when he got home from... More...
    (Home Improvement)
    mistymeanor's Picture   mistymeanor    3 Comments   Add a Comment

  • Terrible carpet job!!!!!


     
    I was shopping around for carpet but when i heard an ad about empire today i gave them a call for a appointment. the guy showed up 2 hours late and explained his daughter was sick who gives a damn. we agreed to a $4,500 deal. the next day the guys showed up and they didn't even know how to speak English give me a break.... we provided water and drinks through out the day. when the job was finished at first it look great but the next day my 3 yr old son was poked by several nails. i was so disappointed. when i call the company no one is picking up the phone only that song is playing... More...
    (Home Improvement)
    boss4life's Picture   boss4life    1 Comments   Add a Comment

  • Empire Today Scam


     
    This review has been resolved or replied to by this company. Contacted Empire to get wood laminate floors for common areas in my house. The guy came to give me an estimate. He cuoted me $8,500.00 dollars for an for a small living room and dinning room. Told him it was too much and he got upset. I made him leave my house. A day later a got a call from headquarters asking me about the visit and offered to lower the price to 5,000 dollars... Why couldn't they quoted me the 5,000 the first time wich is still 4,000 more expensive than any other quote I've gotten. Will never do business with them.Scam!!! More...
    (Home Improvement)
    thector1's Picture   thector1    2 Comments   Add a Comment

  • Empire Today Fiasco


     
    This review has been resolved or replied to by this company. My 87 yr. old mother insisted on calling them and wanted me to be at the appt. The salesperson was a joke and their products are very low quality! Against my advice, my mother placed an order with them for laminate & carpeting; which included tear up of a small area of some ceramic tile. The salesperson insisted that was no problem installing laminate where the ceramic had been. After much preparation, the installers arrived only to state they couldn't do the job! It obviously could have been done by an experienced installer. They won't give an itemization of the charges... More...
    (Home Improvement)
    jannica50's Picture   jannica50    1 Comments   Add a Comment

  • Appointment for carpet estimate


     
    I schedulded an appointment for 04/19, between 7-9pm. At 7:30 pm the sales rep. called he is stuck in traffic on the Skyway bridge for the last hour and not sure if he can make it in time. So we re-schedulded for next day, same time. At 5:50 pm I received a call from the office that the sales rep. is stuck on the Skyway bridge for the last hour and asked if we want to re-schedule or wait for him (time unknown). Sounds familiar? I asked her if she is fooling me, exactly same excuse twice? She kept on asking me:"Do you want to wait or re-schedule?" at least five times, ignoring what... More...
    (Home Improvement)
    VeraTyner's Picture   VeraTyner    1 Comments   Add a Comment

  • Warranty Issues


     
    Called about warranty on my laminate flooring. The laminate on several boards starting to buckle inn kithen area. I called about a month ago ( March 2012). They sent over an installer (didn't speak much English) he checked the area of the damage and said the floor shouldn't do that and that he will order about 13 boxes to repair the floor. I then get get a call from there Custermor Service Office (Linda) and said that the person who checked my floor tld them it was my fault that the floor was damaged and that the warranty won't cover the damage, she said it was water damage.... More...
    (Advertising)
    sennvanbasel's Picture   sennvanbasel    2 Comments   Add a Comment

  • Carpet and laminate install


     
    If you have cash these folks are very helpful, but don't count on any financing. I paid cash for the removal of all carpet in my home and the install for 2 rooms. I was then trying to finance the rest and while I qualified, Empire Today was not interested in getting this job done. They took a week to contact me about financing only after I has to get managers involved. The same managers washed their hands of me and I was left with someone filling in for the finance person who was on vacation. I was then completely ignored when I asked for further contact from management to find... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    phoenixcarpetcust's Picture   phoenixcarpetcust    1 Comments   Add a Comment

  • Shoddy Carpet Missold as Heavy Duty


     
    My carpet has deep wear despite being only a few months old and only slippers worn in the house! However, despite my reasonable requests for a replacement carpet or refund, I have been fobbed off, with emails going unanswered and my points being ignored. Instead of taking responsibility for the carpet they just blame everything but the carpet! The carpet sold contravenes the Sale of Goods Act as it is misdescribed, not of satisfactory quality and is not fit for purpose. I will never return to such a shabby outfit and will use a reputable company with good customer service in the future.... More...
    (Home Improvement)
    hundredsdownthedrain's Picture   hundredsdownthedrain    1 Comments   Add a Comment

  • LOUSY CUSTOMER SERVICE


     
    I have lamimate flooring installed from this company a little over a week ago. My first impression with the sales rep was great...but OH BOY did he change once they got my money! The istallers broke a mini blind in my bedroom...first they lied and tried to tell me it was already broken...but the way they had rigged it to keep it from falling to the ground quickly disproved that statement! I called my rep back Zeke, the same guy who offered me his number 24-7 cause he wanted to ensure I was satisfied...he tells me to call the 800 number??? Huh?? I just paid this company 7500 cash... More...
    (Home Improvement)
    buggyboo's Picture   buggyboo    4 Comments   Add a Comment

  • Poor overall experience


     
    My experience begins with a salesman that was very pushy to get our business. I should have known it was a scam when he told us that the deal was only good if we ordered on the same day he was there. I told him we would wait a few days, but he insisted that he call his supervisor to get us a better deal, another red flag I missed. He called his supervisor and came back with another few hundred off the deal only if we agreed to buy from them that day. He showed us several carpets but did not have the one we wanted, so he went to his car and got another set of samples. They had very limited... More...
    (Home Improvement)
    mnehackin's Picture   mnehackin    2 Comments   Add a Comment

  • Bad creepy sales Rep.


     
    The sales rep from empire came to our house for a free in home estimate. It took him a good hour to get to measuring the area for the Laminate. He was too busy insulting family pictures, complaining how he disliked the pit h of our roof and he hated all politicians, even the Mayor that is our brothe-in-law. When we asked about the advertised deal we seen he said the products he sells. We told home him that we had. Budget in mind. He said he would rather we financed it and was demanding our social security no.s. the more we refused, the madder he got. We told him we would pay outright for... More...
    (Home Improvement)
    Carita2021's Picture   Carita2021    2 Comments   Add a Comment

  • DO NOT BUY


     
    Google the names of the Sales Manager and the self proclaimed “VP of Customer Service”, and DOZENS of complaints come up. I have a customer satisfaction issue they are not willing to budge on, and it is extremely disappointing as I relied on their #1 sales rep to provide me with the guidance and vision to select the right color for my flooring. Said Rep has not returned a single call from me. His suggestion was wrong, I'm stuck with a $7K bill, and no one at Empire cares. The “VP of Customer Service”, and supposed front line to the owner of Empire... More...
    (Home Improvement)
    eaganka's Picture   eaganka    4 Comments   Add a Comment

  • poor quality product, high pressure sales tactics


     
    I had been saving up for engineered wood flooring for my foyer/hallway for a few years and got quotes from Empire and Home Depot on what I thought were comparable products. I decided on Empire because the price they quoted me was a few hundred dollars less than Home Depot. I was told by the sales rep that I had to get the floor installed before end of the year to lock in this low price, so I agreed to the install. I trusted the supposed excellent reputation of this company and was impressed by their 'A+' rating (though I have no idea where this rating came from after reading all... More...
    (Home Improvement)
    tpope's Picture   tpope    1 Comments   Add a Comment

  • Empire Rocks w/Ronn F.


     
    I had the greatest sales experience in a very long time. Ronn Foit was a pleasing individual that represents this company well. He is competent and effective. I admire great service and this is why I will be getting "new" carpet on tomorrow!! Thank you, Ronn Foit....U ROCK!! If anyone needs new flooring or carpet....I have the number and company for you. Also...AFFORDABLE! More...
    (Home Improvement)
    kosborne's Picture   kosborne    1 Comments   Add a Comment

  • Blew me off for a scheduled estimate


     
    I had an appointment for an estimate today for the time slot 4:00 - 6:00pm. Your guy never showed up. At 6:00 a voice message logs into my iphone...I picke it up and your estimator had called me at 5:58 pm, 2 minutes left in the appt. window, and he says he's running 30 minutes late but he's on his way...I have the message you can hear it. So at about 6:05 I call your 800 number and get a customer rep and ask what's up with my appointment. She says it's been canceled because no one picked up the call or called them back so the assumed no one was home. I said I'm... More...
    (Home Improvement)
    empireblows's Picture   empireblows    Read The Conversation   Read The Conversation

  • Keeping Appointments


     
    I scheduled a next day estimate for carpet in my home. I left work early to be at home for the scheduled appointment which was 4:00 - 6:00 pm, they require a 2 hour window and theoretically they come during this time. I wanted and wanted and nobody showed up. At 6:00 pm I notice a voice message on my cell phone so I pick it up and it's the Empire guy, he called and left a message at 5:58pm (2 minutes left in the appointment window mind you) I know it was 5:58 pm because the iphone message records the call time. The guy leaves a message and says he's running about 30 minutes late... More...
    (Home Improvement)
    empireblows's Picture   empireblows    1 Comments   Add a Comment

  • Can't believe how high empire today is


     
    I wanted laminate installed in my living room. Not a huge room only 240 square feet and was told retail price would be 3986.00. 17 dollars a square foot wow. But I could get it for the low low price of 3640.00. What a joke Empire Today is. I called on their 70 percent off sale and was expecting atleast a decent price. Before the sales man left he came down to his best price can't go no lower must act now price of 2771. No thank you empire 12 dollars a square feet is still outrageous. Any place around here will install for 2 or less a foot and you can get top of the line laminate for... More...
    (Home Improvement)
    shaunralston's Picture   shaunralston    1 Comments   Add a Comment

  • Absolutly terrable


     
    This review has been resolved or replied to by this company. They started off 5 hours late! Not only did Empire short our carpet an inch, and refuse to fix it correctly, they scratched the brand new kitchen cabinets, and brand new hard wood kitchen floor. and would not compensate for the damages. the installers were rude, and even argued about where to put the furnature. when I tried to get it fixed I was treated VERY poorly, and screamed at over the phone. and instead of compensating us for our shorted carpet, they were going to fix it by coming to our house, ripping it up, and puting a seam down the middle of two rooms! very very unhappy More...
    (Home Improvement)
    adodge81's Picture   adodge81    2 Comments   Add a Comment

  • carpeting


     
    we had the pleasure of meeting Jon, your sales rep. today. he was very informative and a pleasure to deal with. measurements were taken, carpet choices were shown, pricing was done on the spot - almost seemed too easy. he was very punctual. we will have a new carpet (and a whole new room) in a couple of days. so excited !! again, Jon was a pleasure to deal with. we also need new carpeting for the living room (next project). we will be sure to call Jon. thank you !! More...
    (Home Improvement)
    elaine1432's Picture   elaine1432    1 Comments   Add a Comment

  • A joke


     
    Just wanted to purchase some laminate planks to fill in a small area (24sqft) after several days of "I call you back with an answer" no call backs had to call myself, they don't provide planks, due to warrenty issues BUT WITH A DISCOUNT THEY WOULD INSTALL THE FLOORING FOR $400.OO ($17.00 PER SQFT) it's a shame because I was going to have do my kitchen (a very large area) but this turn me off and I would not recommend this company to no one. More...
    (Home Improvement)
    Ruiz2768's Picture   Ruiz2768    1 Comments   Add a Comment

  • Poor Quality


     
    We installed a carpet from Empire 2yrs ago and the backing separated from the carpet strands in that time. Empire replaced it with a nylon strand carpet (I insisted on this) because it’s a durable fiber carpet. Unfortunately Empire only had one type to choose from. Guess what happens? in two weeks the carpet starts to show massive wear. So now they are installing carpet #3 (Smart Strand by Mohawk with 50% polyester) and of course this it not the best quality because it not 100% smart strand. I’m keeping my fingers crossed that the third time is the charm. The bottom... More...
    (Home Improvement)
    segfried's Picture   segfried    1 Comments   Add a Comment

  • Poor Quality and Poor Customer Service


     
    I called over a month ago to have someone help me with my carpet. I have had it for only 2 years and it looks worse than the builders grade carpet I had for 7 years. No one has called me or followed up with me. I am very unhappy with the quality of the carpet and the customer service. This is the second time I have used you and will be the last. I recently had a friend ask about your service as he needs a comapany to do his flooring for his basement. I will not be recommending your company. More...
    (Home Improvement)
    lilma4646's Picture   lilma4646    Read The Conversation   Read The Conversation

  • HORRIBLE QUALITY AND CUSTOMER SERVICE


     
    I have used Empire twice to install new carpet in my home. The first time went well. The second time however was horrible! I have a very small living area that needed carpet. It is a high traffic area as I explained to our sales guy. We went with the carpet that he recommended and he told us we would get a good 5 years out of it. It has been only 2 and the carpet looks worse than my builders grade carpet that we had for 7 years! I called Empire hoping someone would come out and take a look. I have the extra carpet that would probably replace the whole room(which I obviously paid for!). I... More...
    (Home Improvement)
    lilma4646's Picture   lilma4646    1 Comments   Add a Comment

  • empire A+ RATING A JOKE


     
    This review has been resolved or replied to by this company. paid big bucks; good installation; poor quality carpet; compression almost immediately on stairs; their fixes: read your warranty--stairs not covered; then: representative checks it out and says 'vacuum every other day'; then phone rep says: we'll upgrade for an ADDITIONAL $1100; then phone rep says: we'll do stock carpet for $500! who would give them MORE MONEY???? I DECLINED AND I WANT EVERYONE TO KNOW. More...
    (Home Improvement)
    PATF's Picture   PATF    2 Comments   Add a Comment

  • Bad Service


     
    I am posting this review on many many many different sites. I’ve been ripped off and I will not let it go… Thank you empire…. I am a father of three just trying to make a good life for my kids. I'm not out to hurt anyone. However, I don't like being Ripped off. Please read the entire Review below... At first the sales man quoted me $8000 dollars for my laminate flooring in my small living & dining room. Then after he said let me call my boss and see if I can get you a special “deal”. I ended up paying $2700….Yes he went from $8000... More...
    (Home Improvement)
    HonestTruthPrepper's Picture   HonestTruthPrepper    1 Comments   Add a Comment

  • REAL BAD COMPANY


     
    At first the sales man qouted me $8000 dollars for my laminate flooring in my small living & dining room. Then after he said let me call my boss and see if I can get you a special "deal". I ended up paying $2700....Yes he went from $8000 to $2700 and I still know I paid to much but I needed it done fast cause I had a family party coming up the following week. He said the warranty was 20 years no questions asked any issues they come out free of charge and take care of it. "what a LIAR" 9 months later I noticed parts of the floor are peeling up. I called to utilize my... More...
    (Home Improvement)
    HonestTruthPrepper's Picture   HonestTruthPrepper    1 Comments   Add a Comment

  • Warning! Do NOT Call!


     
    This review has been resolved or replied to by this company. If I could give 0 stars I would. I have used Empire Today- Washington DC two times. The first time I was pleased with the salesman. He was very knowledgeable and helpful. Installation went smoothly and the carpet looks great. The second time I used salesman Tom Welcomer. BIG MISTAKE. He failed to submit the proper paperwork for my installation. Then, he didn't catch his mistake nor did he notify me of the mistake causing me to sit around on the day of installation wondering why I had no carpet. Finally, when I called him he was not remorseful about the mistake. As a result of the... More...
    (Home Improvement)
    lksimmons's Picture   lksimmons    1 Comments   Add a Comment

  • Warning!! Do NOT use!


     
    This review has been resolved or replied to by this company. Do a search online for complaints on Empire Today! I have just read hundreds of online horror stories on this company! Save yourself the aggravation and move on! We contacted Empire and the salesman "David B." gave us a quote on a 64 sq ft. bathroom tile floor. He took some measurements and handed us a quote for $1884.00. When we asked him to break down the price he said he couldn't do that. He suggested changing the pattern from diamond to square, and then he reduced the price by half!!! How do you remove 2 boxes of product and get 50% off?? The house is 10 years old... More...
    (Home Improvement)
    NJhome's Picture   NJhome    1 Comments   Add a Comment

  • Poor customer service


     
    I needed to replace the carpet in my conference room at work so I called Empire. From day one it is apparent that unless you have a huge amount of carpet to install the sales rep would continue to remind you that your project was not worth the time. Below is the last email between the sales rep and I. My email Jeff, Will I be getting an invoice? Or does what I signed count as the invoice? Mike, What you got is all you get. For some idea you think that this $900 carpet project was a big deal. We've sold & installed thousands of square feet of carpet in one project with far... More...
    (Home Improvement)
    mbishop82's Picture   mbishop82    1 Comments   Add a Comment

  • Run...Run...Run..from Empire


     
    I read reviews a little to late! First, being new to purchasing carpet, I was unaware that you could haggle about price, so thinking this was an honest business, (first mistake) accepted the price quoted. Not until after reading reviews did I realize I'd been had! Dishonest..dishonest...dishonest...Anywaythe day carpet was installed, the installers ruined my molding. Contacted Empire, and its been three days now, no one has called me back to address problem. Additionally, the carpet was of the poorest quality. I don't believe this carpet will last thru the next year! I honestly... More...
    (Home Improvement)
    preciouspup's Picture   preciouspup    3 Comments   Add a Comment

  • Never showed up for estimate


     
    I called for an estimate, they made an appointment for me. I waited around all day, then they called and said they couldn't make it that day. I rescheduled and then the guy NEVER showed up. I took off work to wait for this guy. I called to find out where he was, I thought maybe he was running late. They told me the guy who was supposted to do my estimate was OFF that day and I had to reschedule the estimate. I took off work! I was mad!! I told them NO, I can't reschedule again!! -- I wouldn't use them!!!! More...
    (Home Improvement)
    WhitingHomeowner's Picture   WhitingHomeowner    0 Comments   Add a Comment

  • bad install


     
    This review has been resolved or replied to by this company. I own rental property and needed bullet proof flooring put in kitchen It was estimated at aprox $1400.00 when I decided to go ahead and have it done I called and there was no record of this sales person because they said he was fired. New sales person comes back out says this person did not know what they were doing and the product I want to sell you is much touffer even high heals wont hurt it it may leave a dent but it bouces rite back. After install I discover the sheet is not glued down and can be pulled up anywhere in the room Long story short Mr thomas said they would replace it at a... More...
    (Home Improvement)
    syevewick's Picture   syevewick    Read The Conversation   Read The Conversation

  • Steve Breitrick


     
    Awesome experience. Steve was very easy-going, kind to my fussy baby, not pushy and willing to give suggestions. On-time and took his shoes off without me asking (noticed that none of us had them on inside) and got right to work showing me what I needed to see and measuring. Excellent. Look forward to buying the products he recommended. More...
    (Home Improvement)
    katyh123's Picture   katyh123    2 Comments   Add a Comment

  • Creepy Pushy Salesman


     
    This review has been resolved or replied to by this company. I had no idea what I was getting myself into asking for an estimate. Really it was a pushy rude salesman, who stayed longer then an hour! Played with my pets?! Tried to force me to make a decision by saying " It's decision time. Either you take this price now, or the offer's OFF. At which point he dropped the price in HALF?!: then when I said no he got rude and asked if I had a MALE father, brother or husband he could talk to. What a jerk. After he left he stayed parked in front of my house for 30 minutes. He creeped me out, took over my house, and was VERY pushy. I wanted an... More...
    (Home Improvement)
    newhomeowner's Picture   newhomeowner    1 Comments   Add a Comment

  • Don't call unless you are sure you


     
    I had an appointment with Empire last saturday for an estimate for carpeting on my stairs and basement and it was the strangest experience. When the sales person arrived, he was so friendly and helpful. We looked at the products and he took measurments etc. He gave us the quote and the price was fine but I did want to do my homework and cehck one more supplier and we needed to so some repaires on our stairs before the carpet can go in. As soon as he realized we weren't ready to commit it because VERY uncomfortable. He wrote on the estimte I decline, made me initial and packed up.... More...
    (Home Improvement)
    Duffy's Picture   Duffy    1 Comments   Add a Comment

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empire today Comments


granty says: (2 months ago)
 0
In Maryland, same old fashioned high pressure, ridiculously high price kept getting lower and lower the longer the salesperson kept talking and tried to pressure us into an agreement on the spot - in spite of the fact that I said when he walked in the door that "we are NOT buying anything today". Totally ignored us. Finally needed to ask him to leave. We told him we would call him when we were ready, but despite that, he scheduled a return appointment with a designer for the next week. When she called and was "on her way" we were totally pissed! Stupid, old fashioned pressure tactics. :-(



Katryan says: (6 months ago)
 0
Complete and total ripoff. My own fault for being to lazy to do the legwork and compare price. I accepted a price if $3600. for 700 sq feet of carpet. Did not know you could barter for carpet price and wanted it done quick and easily. I would say I overpayed by $2000.00 Service was fine. Also carpet is lousy, both my properties have cement slabs, when I walk on my carpet at home I feel cushion when I walk on the empire carpet I feel cement. And this was supposedly there highest grade carpet. Again, my own fault for being so stupid but hope someone else can beneifit from my very negative experience.



pitbul442 says: (7 months ago)
 0
I'm sorry but they are horrible i was put out my house all weekend when they promised to be done in a day. Mind you there no furniture in there way.My whole house was to be carpeted and the salesman never measured the closets. 6 yrs later the carpet that was guaranteed for 10 yrs is mated and looks like shit.I wouldn't recommend them to my worst enemy.



pitbul442 says: (7 months ago)
 +1
I'm sorry but they are horrible i was put out my house all weekend when they promised to be done in a day. Mind you there no furniture in there way.My whole house was to be carpeted and the salesman never measured the closets. 6 yrs later the carpet that was guaranteed for 10 yrs is mated and looks like shit.I wouldn't recommend them to my worst enemy.



gevanhe says: (8 months ago)
 0
My parents bought 7K worth of flooring from Empire and some of the planks are cupeling. She called up Empire and after back and forth they tried to say it's because she uses a shark steamer. Strange underneath the coach where she has not used the steamer she's experiencing cupeling. Empire rep told them it was because the steamer. Strange, I use it on mine and my friends use it on their laminets however, for some reason the one place on earth that it does cause problems is my parents house however, it's not on the lament floors another company installed just Empire. I find this strange especially when Empire had to come back for three other mistakes they made.



boot9w says: (8 months ago)
 0
The worst hardwood product. I was sold on the engineered product by mohawk and it is awful. After numberous trip to my house, numerous times being stood up for appoitments and now no one returns my calls. The product sucks, they fool you with the commercials and fake customer service. BUY ELSEWHERE!!!



sandrasmedley says: (9 months ago)
 0
Service was great!!! carpet very good.Sales woman Fatima Thompson very professional and helpful we truly enjoyed working with her she was awesome not pushy very patient and knows her job thanks empire you sent the right person and thank you Ms.Fatima Thompson.

Leonard and Sandra Smedley



Sweetness22 says: (11 months ago)
 0
I'm dizzy from all the double talk from costumer service and so disappointed. Felt like I was in the twilight zone. Actually felt like I was talking to my kids aka the wall. Do your homework first. Empire is not looking out for your best interest. Typical big business. I would not use them again. I didn't realize I was suppose to haggle with them for a descent more reasonable price. Next day delivery enables you the three days to cancel your order if you felt you couldn't say no face to face or needed more time to let the transaction sink in. Now I'm stuck with "SUCKER" written on my forehead.



ynew says: (1 year ago)
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Empire came out to measure and price carpet in our home for 5 rooms with a special of buy twwo rooms get the others free. Run fast, by the time the saleperson finished him measured 1220 sq feet, by the way they do not measure in square footage but by the the job and the price was over 9,000.00 for the two rooms get the others free. blinds were over 7,000.00. this company is a rip off and the won't tell you who makes the carpet. by the way the carpet only for two rm would have been over 3,000.00. run fast



kristinecrooks says: (1 year ago)
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Scott Osler visited my home in California as per my request as he is from Texas (I wouldn't have anyone else better in my home than Scott Osler from Empire Today) and I couldn't believe what a deal he gave me on the BEST quality at the prices that he quoted!! So inexpensive I kept blinking to see if I was missing something. They installed. Scott oversaw everything. I am so happy. We got million dollar service for the quality and install in our million dollar home!! Scott Osler is the man to call!!



navguet says: (2 years ago)
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i don't like empire because they change all the styles names,also they are to expensive last month i did my floor with other company because empire give me the price 7500.00 on 800 sqf laminate, so the other company give me 3650.00 and they did a good job,i'm so happy with them they are rvflooring company they are good company
ifyou want a good and nice job call rv.



khowell says: (2 years ago)
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I just had laminate and Carpet installed. It looks great our sales rep was open and honest and the installers did a great job. They even had to come out and redo the kitchen and dining room because there was knicks in the laminate and they did this all within 48 hours.



lhaeckel says: (2 years ago)
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I will never use Empire Today again. Be aware that if you do decide to use this company you will more than likely regret it! They came out on a Friday and our carpet was to be installed on Saturday (our only day off). But when no one showed or called by Saturday afternoon, I placed a call only to find out that we weren't even in their system as our sales rep. hadn't bothered to fax in the order! I immediately cancelled the order, but now, over 2-1/2 weeks later, I have yet to receive my deposit back which they cashed promptly, of course. But there is a silver lining in all this....we went with a local carpet company who did a fantastic job, actually showed up when promised, and they were hundreds of dollars cheaper for better quality carpet! So in the end we made out OK, and learned to never again pick up the phone and call 1-800-588-2300 regardless of how promising their TV commercials sound!



2000nomad says: (2 years ago)
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After reading all the negative comments on Empire Today, there is no way that I would use them. Your web site was most useful! For me, it's off to Home Depot or Lowes tomorrow.



Rainson says: (2 years ago)
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Just had carpet installed from Empire and it has been a terrible experience. The first installation crew was less than professional and only one guy spoke broken English. They damaged a heat vent by severely bending it in with their stretcher and then claimed it was like that when they got there. They tried bending it back and anyone knows bent metal cannot be returned to its original smooth finish. It will have to be replaced

The upper hallway was pieced together in three pieces which I was never told would be done. They cut the carpet around the mantel when I specifically asked that it be placed underneath it. There was a gap between the carpet and the mantel. They left a mess in the hallway and never put the furniture back as I was promised. I thought they were taking their tools out to the truck and were coming back in to move the furniture but they just left.

I had a second crew here yesterday to fix the carpet where there was a gap by the mantel. The customer service rep told me they would replace the whole strip since that is where the seam is and they would only need a strip 4' x 20' and it was from the same roll so it would match. When the crew got here they said they couldn't guarantee the color would match and that the seam may not meld well since the carpet had been in place for 3 days. I told him it really hadn't been walked on in that area and he said it didn't matter. I didn't want to take the chance that the color wouldn't match so they stretched the carpet by the mantel to eliminate the gap. The carpet does look better, however the guy took several gouges out of the oak mantel with the tool he used to tuck the carpet edges back under the trim and the mantel. I called customer service and now they need to send someone out to repair the mantel.

The second crew knew nothing about the carpet in the hallway being replaced so after talking with customer service again yesterday I am now waiting today for yet a third crew to arrive and replace the piecemeal job in the hallway. The customer service rep guaranteed that I would be the first appointment of the day and it is 11:00 and they haven't arrived. I called the general customer service number to find out where they are. After being on hold she told me that the driver left his phone at home and she couldn't get in contact with him (how did she know he left his phone at home if he didn’t have a phone to let her know that?). I am tempted if/when they show up to tell them to just go away as I am worried what they might damaged today.

I think it is ridiculous it has taken 3 appointments and things still may not be right. In addition I have to schedule to have a furniture repair company come out to fix the mantel. I would recommend anyone considering new carpet stay away from Empire unless you have a ton of free time to sit around waiting for them to keep coming back, trying to get it right. Needless to say, I will never use Empire again.



vmal says: (3 years ago)
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empire today's prices are ridiculous..we wanted to change into hardwood from carpet and we asked empire today's sales person how much it costs for replacing carpet to hardwood for about 1000sq.ft he said $20000 we bid goodbuy to him hearing that ridiculous pricing we understood right away that empire today is just tricking us ... thank got we did not get carried away and after 2 years we got handscraped hardwood floors done for the same 1000sq.ft by a private company with a difference of less than half a price quoted by ET and this private company did an extremely awesome job. so if you are wise enough, think and do some research before you spend money on ET they are way highly priced.




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