empire today Reviews and Complaints

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empire today Reviews

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  • empire today carpets< floors and customer service stink!



    I have spent to date over $6900. Incredible amount of money to ALWAYS get the run around on the phone. Incompetent employees and inaccurate information. I have great empathy for my salesman to put up with these rude and incompetent people. Today my husband and son both took off of work to dismantle the rooms in my basement, clean and prepare the room for new carpet installation. I called not once but TWICE the day before to ensure price, carpet selection and room to be installed. WHY??? BEcause there is ALWAYS confusion with these people. Today the installers came to my house with a job... More...
    (Home Improvement)
    nancymulligan's Picture   nancymulligan    1 Comments   Comments

  • No one can figure it out!!'



    This review has been resolved or replied to by this company. They made the first appt with me and called 20 minutes before the end of the time window and said that the rep could not make it. Then after numerous pesty harassing phone calls I decided to give them 1 more chance...well guess what they blew it again. Rep was going to be at least a hour to hour and a half late .I was assured by the person who called to set up second appt that that would never happen again and it did.Im so done and they are just aweful.The worst business manners I have ever see. Really ticked me off. Never again! More...
    (Home Improvement)
    hygienist's Picture   hygienist    2 Comments   Comments

  • Empire Today Carpet



    This review has been resolved or replied to by this company. Less than 4 years ago, I had Empire Today come out and install carpeting in a house I had just purchased, when I originally bought the carpet and pad I was told it would last anywhere from 10 %u2013 15 years. Every year I have had the carpet professionally cleaned, something I was told I should do by the Empire Today when I bought the carpet. Well, the carpeting on the mail floor of my house looks like crap. My wife and I were embarrassed to have people come over the house because it looked so bad. We finally decided to have Empire Today and several other companies come over to give us... More...
    (Home Improvement)
    RMColombini's Picture   RMColombini    2 Comments   Comments

  • Worse flooring ever



    This review has been resolved or replied to by this company. We used Empire Today about 2 years ago to put flooring in our kitchen. It is Estate Living flooring in Mohave hickory. It is HORRIBLE to take care of!!!! It always shows footprints, and is so difficult to take care of. I wished the sales rep would have told us this at the estimate...we would have went with a less glossy finish. We spent $4,000 on the flooring and I want to rip it out already. The cheap vinyl flooring we had before was better. TERRIBLE PRODUCT...shouldn't even be sold. More...
    (Home Improvement)
    sschumacher's Picture   sschumacher    1 Comments   Comments

  • I waited all Day to hear you cant install my flooring



    I was told installers would be at my home in the morning to install my wood like flooring. I paid Empire over $5,000.00 in full to have this done. I waited til noon to have 3 men whom couldnt communicate with me walk thru my home looking confused. The had no idea what needed to be done. Then proceeded to ripe apart my carpet in several places before telling me they could not install my flooring due to possible asbestos. Now Im left with carpet not tacked down in spots and no flooring. The salesmen at my home was very interested in making money how about training them to look for... More...
    (Home Improvement)
    Momof41234's Picture   Momof41234    2 Comments   Comments

  • Empire lack of customer service



    I haven't even used them and I can't stand them. I tried calling to get some basic information on their laminate floor coverings and the reps could only talk to me via a script. then when I asked what installation runs on avg per sq ft, they would not tell me. All they kept pushing was the in-home estimate...these are simple questions I wanted answered before I made the decision of having them in my house. $99 a room for product, but they won't give you a ballpark sq ft install price? NO THANKS!.h.and BTW, we are doing the entire house buh-bye! More...
    (Home Improvement)
    woody13's Picture   woody13    3 Comments   Comments

  • Have not received Empire today refund from cancelation



    DO NOT work with Empire Today! I canceled my order for carpet with them - per my rights and THEIR cancellation policy. I canceled it the day after I ordered it. Well, that was weeks ago and I am STILL waiting on my refund (which THEIR policy says should only take 10 days)! I have called MANY times....always told different things! I was told that I would get a refund check issued to me in the mail, but now I am being told that I will get a credit card refund...but of course it will be five more days (so they say...) Every time I call I get a different story, and if I don't get a refund... More...
    (Home Improvement)
    mkerr's Picture   mkerr    1 Comments   Comments

  • Empire Vinyl Floor



    This review has been resolved or replied to by this company. We had a Vinyl floor installed on June 23, 2011. The floor had a lifetime guarantee such that if there were any damage to floor, we simply call Empire and they replace the section that is damaged like new. The salesman sold us on that. On Feb 1st, our tenants moved out, and there was damage to about a 3ft section of flooring in the living room. We called Empire and they came out to look and told us that Empire no longer carries the floor. (Vibrance, color Java). We basically asked what is our recourse and was told we could have a reselect. We picked out Armstrong Brilliance vinyl flooring... More...
    (Home Improvement)
    ajurkowski's Picture   ajurkowski    1 Comments   Comments

  • Empire 1 Bad carpet and dont stand by guarantee



    This review has been resolved or replied to by this company. We had Empire 1 Carpet installed in our home in March 2012. The highest quality &foam they have. It hasn't even been a year yet & our carpet looks likeTOTAL CRAP. People that come over can NOT believe this is NEW carpet. The lady that sold us the carpet came over to SELL us some new carpet,She couldn't even believe how bad this carpet looks.She was on the phone to her boss & he said "We could sell them some WOOD FLOORING for a discount price of $4000. Now we already paid $4028.33. Now I don't see where this is helping us or making us "WHOLE again"... More...
    (Home Improvement)
    Huskers64's Picture   Huskers64    2 Comments   Comments

  • Empire carpet not as great as we thought



    This review has been resolved or replied to by this company. When an empire rep came and did the estimate everything went Ok. The man who came to my home by the name of mike reassured us that all the moving of the furniture would be taken care of. Our appointment was set to he on 2/9/13 the day the blizzard hit. We had to call them and ask If they were still coming of course they weren't and we understood. So we rescheduled for the following Monday on the 2/11/13. When the one gentleman arrived he walks and says you have to move the furniture we then said we where told that would be taken care of. He then replied well my boss sent me alone and... More...
    (Home Improvement)
    Suesue's Picture   Suesue    1 Comments   Comments

  • empire carpet



    This review has been resolved or replied to by this company. Empire did a good job installing my carpet, but the installers folded up two of my area rugs, and now they have creases in them and the rugs will not lay flat and buckle because of the creases. You would think that carpet installer would know to roll the rugs instead of folding them, know they won't lay flat. Spoke with the salesman, Tom, who was supposed to talk with the carpet installer manager, but have not heard from anyone. Will not make any personal references here. More...
    (Home Improvement)
    kathykay's Picture   kathykay    1 Comments   Comments

  • Poorly installed Empire vinyl flooring



    This review has been resolved or replied to by this company. I had Empire do the vinyl flooring at the house I am renting. The group that installed it did a lousy job. We now have bubbles all through the flooring. These bubbles make this textured looking vinyl flooring look aweful. I refused to continue paying for this flooring and now they have put it on my credit. I am not at all pleased and now have to replace the flooring. I'm out all of the money I paid Empire to do my flooring. More...
    (Home Improvement)
    whitewolf51078's Picture   whitewolf51078    1 Comments   Comments

  • Buckled Laminate Floor



    We've been working with Empire since September 2012 about 2 planks of laminate floor that are buckled in the middle of my family room. They came out and checked for moisture and of course, that was not the problem. Three times we've had service people come out; first set said you have to replace have the flooring (total job was 700 sq ft). They left. No one responded, we called again. Another group comes out to change out the 2 boards but they had the wrong flooring, not even the right color or type. My husband gave them a sample, they said they would be back. Never heard... More...
    (Home Improvement)
    mlognion's Picture   mlognion    1 Comments   Comments

  • Empire Today issues abound



    This review has been resolved or replied to by this company. We had Empire today install our laminate floor 2 years ago. We've been pleased with the floor and the installation job. Recently we had a dishwasher leak and it ruined an area of the floor. We emailed customer service to see if I could purchase a bundle of the floor to fix it myself. It appears that Empire Today only carries the laminate flooring we have. They emailed us back saying we needed a sales rep. We called customer service and explained what happened and what we were looking for. They said they have to send a sales rep. Ugh! The sales rep shows up on time but thinks... More...
    (Home Improvement)
    Beard54's Picture   Beard54    1 Comments   Comments

  • Buyers remorse...price now seems high



    This review has been resolved or replied to by this company. Although I cannot complain about my service with the sales rep who came yesterday, and I cannot comment on the carpet yet, I have been told by several people that I rushed into a decision (I am behind on repairs because of the recent 9 day outage due to "Sandy"). I was quoted $4500 for 3 bedrooms, but with the "deal" Empire is offering it brought the price down to $3800. I realize I signed a contract and it is a commitment to this price, but I would recommend shopping around. No matter how I do the math, this is so much higher than it should be for the rooms. I... More...
    (Home Improvement)
    Shell66's Picture   Shell66    2 Comments   Comments

  • Empire Today sent contractors to install laminate flooring who stole jewlery from our home



    This review has been resolved or replied to by this company. October 24,2012 Empire Today sent a contractor and his son and another male to install laminate flooring in our home . Shortly after they left, we discovered prescription medication bottles emptied and several valuable irreplaceable pieces of gold jewelry and other jewelry missing. the authorities found the prescription medication and 2 pairs of earrings in the possession of the son of the installer and the father admitted he found the items on his son. Empire Today has asked the father not to complete a statement to the police stating the facts of the incident. This is clearly unethical... More...
    (Home Improvement)
    zadb4's Picture   zadb4    1 Comments   Comments

  • carpet and swapped to private label at that



    They tried overpricing the job, started at 3500, than 1900 than after showing them my prior bids they stated I could do it for 1600 do you want it! But still had 3 bids for for less at that point the saleman stated he has a price match thing but couldnt do it because he doesnt think he could do it for that price. Very dissatified wasted my time, was treated like a child and was told we have the match thing but we cant match. HUH am I seeing the whats to come, if I had purchased More...
    (Home Improvement)
    1112nothappy's Picture   1112nothappy    2 Comments   Comments

  • Empire Carpet Dallas ONGOING ISSUES STILL UNRESOLVED!!



    Paid $6000.00 (which I will never do with Empire or anyone else for that matter) for approx. 1800Sq.Ft. of Berber in my house. Original install had issue with a row of loops missing so called them back, they sent out the original installer who told me that the issue was caused by our 15lb. pug dog or our vacuum (Dyson). So I called Empire and told them that if this is the case with their most expensive carpet then take it out! They sent a different install crew in and this crew did not lay the carpet square to the walls so it is no sitting at an angle and looks terrible. After Robert from... More...
    (Home Improvement)
    wolfe8863's Picture   wolfe8863    1 Comments   Comments

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empire today Reviews By Product

 

empire today Comments


JohnLarryGreen says: (2 months ago)
 0
If you're like me, you're probably looking for a good carpet installer in Cleveland OH. And if you find one, LET ME KNOW.



MWHITE says: (2 months ago)
 0
SET UP AN APPOINT WITH EMPIRE FOR MEASUREMENTS. TIME FRAME OF 12-2. MADE ARRANGEMENTS SINCE I WORK ODD HOURS. 3PM AND NO ONE SHOWED OR CALLED. I CALLED THE CUSTOMER SERVICE NUMBER AND WAS TOLD THAT THEY WERE SHORTHANDED AND THE MANAGERS WERE DOING THE MEASURING AND WERE NOT SURE IF THEY WOULD MAKE IT TO MY HOME TODAY. DID I WANT TO RESCHEDULE? ABSOLUTELY NOT!!!!! MWHITE



fldresfolders3 says: (6 months ago)
 0
Thank goodness for reviews! I had questions about Empire after seeing their too good to be true commercials and had to check them out. So glad I did and as soon as we are ready to replace our outdated carpets I will know better than to call Empire.



stevelynn says: (8 months ago)
 0
My husband took 10/15/12 off from work to be at home for our laminate flooring to be installed. The installers didn't arrive until 11am and then took a one hour break from 2-3pm. The installers kept working until 6pm when it sterted raining and their equipment broke. We were told that they would return on Tuesday to finish the work. I came home early from work on Tuesday to meet them at 4:30am. At 5pm, they still weren't here. I called and was told, there was an emergency and they couldn't come. We made arrangements for them to come today (10/17/12) and since 4:30, we've had three phone calls that they are "stuck in traffic." I just want my flooring finished.



KALAFA123 says: (1 year ago)
 0
I MAKE BIG MISTAKE,EMPIRE TODAY IS REAP OF,THERE ARE LIAR:IN COMERCIAL TV 60% DISCOUNT ISNT TRUE,JOB IS LOUSY,MANY AGRAVATION FROM EMPLOYER AND MANAGER,$3,000 DOLLARS FOR SMALL HOUSE...



granty says: (1 year ago)
 0
In Maryland, same old fashioned high pressure, ridiculously high price kept getting lower and lower the longer the salesperson kept talking and tried to pressure us into an agreement on the spot - in spite of the fact that I said when he walked in the door that "we are NOT buying anything today". Totally ignored us. Finally needed to ask him to leave. We told him we would call him when we were ready, but despite that, he scheduled a return appointment with a designer for the next week. When she called and was "on her way" we were totally pissed! Stupid, old fashioned pressure tactics. :-(



Katryan says: (2 years ago)
 +1
Complete and total ripoff. My own fault for being to lazy to do the legwork and compare price. I accepted a price if $3600. for 700 sq feet of carpet. Did not know you could barter for carpet price and wanted it done quick and easily. I would say I overpayed by $2000.00 Service was fine. Also carpet is lousy, both my properties have cement slabs, when I walk on my carpet at home I feel cushion when I walk on the empire carpet I feel cement. And this was supposedly there highest grade carpet. Again, my own fault for being so stupid but hope someone else can beneifit from my very negative experience.



pitbul442 says: (2 years ago)
 0
I'm sorry but they are horrible i was put out my house all weekend when they promised to be done in a day. Mind you there no furniture in there way.My whole house was to be carpeted and the salesman never measured the closets. 6 yrs later the carpet that was guaranteed for 10 yrs is mated and looks like shit.I wouldn't recommend them to my worst enemy.



pitbul442 says: (2 years ago)
 +1
I'm sorry but they are horrible i was put out my house all weekend when they promised to be done in a day. Mind you there no furniture in there way.My whole house was to be carpeted and the salesman never measured the closets. 6 yrs later the carpet that was guaranteed for 10 yrs is mated and looks like shit.I wouldn't recommend them to my worst enemy.



gevanhe says: (2 years ago)
 0
My parents bought 7K worth of flooring from Empire and some of the planks are cupeling. She called up Empire and after back and forth they tried to say it's because she uses a shark steamer. Strange underneath the coach where she has not used the steamer she's experiencing cupeling. Empire rep told them it was because the steamer. Strange, I use it on mine and my friends use it on their laminets however, for some reason the one place on earth that it does cause problems is my parents house however, it's not on the lament floors another company installed just Empire. I find this strange especially when Empire had to come back for three other mistakes they made.



boot9w says: (2 years ago)
 +1
The worst hardwood product. I was sold on the engineered product by mohawk and it is awful. After numberous trip to my house, numerous times being stood up for appoitments and now no one returns my calls. The product sucks, they fool you with the commercials and fake customer service. BUY ELSEWHERE!!!



sandrasmedley says: (2 years ago)
 0
Service was great!!! carpet very good.Sales woman Fatima Thompson very professional and helpful we truly enjoyed working with her she was awesome not pushy very patient and knows her job thanks empire you sent the right person and thank you Ms.Fatima Thompson.

Leonard and Sandra Smedley



Sweetness22 says: (2 years ago)
 0
I'm dizzy from all the double talk from costumer service and so disappointed. Felt like I was in the twilight zone. Actually felt like I was talking to my kids aka the wall. Do your homework first. Empire is not looking out for your best interest. Typical big business. I would not use them again. I didn't realize I was suppose to haggle with them for a descent more reasonable price. Next day delivery enables you the three days to cancel your order if you felt you couldn't say no face to face or needed more time to let the transaction sink in. Now I'm stuck with "SUCKER" written on my forehead.



ynew says: (2 years ago)
 0
Empire came out to measure and price carpet in our home for 5 rooms with a special of buy twwo rooms get the others free. Run fast, by the time the saleperson finished him measured 1220 sq feet, by the way they do not measure in square footage but by the the job and the price was over 9,000.00 for the two rooms get the others free. blinds were over 7,000.00. this company is a rip off and the won't tell you who makes the carpet. by the way the carpet only for two rm would have been over 3,000.00. run fast



kristinecrooks says: (2 years ago)
 0
Scott Osler visited my home in California as per my request as he is from Texas (I wouldn't have anyone else better in my home than Scott Osler from Empire Today) and I couldn't believe what a deal he gave me on the BEST quality at the prices that he quoted!! So inexpensive I kept blinking to see if I was missing something. They installed. Scott oversaw everything. I am so happy. We got million dollar service for the quality and install in our million dollar home!! Scott Osler is the man to call!!



navguet says: (3 years ago)
 +1
i don't like empire because they change all the styles names,also they are to expensive last month i did my floor with other company because empire give me the price 7500.00 on 800 sqf laminate, so the other company give me 3650.00 and they did a good job,i'm so happy with them they are rvflooring company they are good company
ifyou want a good and nice job call rv.



khowell says: (3 years ago)
 0
I just had laminate and Carpet installed. It looks great our sales rep was open and honest and the installers did a great job. They even had to come out and redo the kitchen and dining room because there was knicks in the laminate and they did this all within 48 hours.



lhaeckel says: (3 years ago)
 0
I will never use Empire Today again. Be aware that if you do decide to use this company you will more than likely regret it! They came out on a Friday and our carpet was to be installed on Saturday (our only day off). But when no one showed or called by Saturday afternoon, I placed a call only to find out that we weren't even in their system as our sales rep. hadn't bothered to fax in the order! I immediately cancelled the order, but now, over 2-1/2 weeks later, I have yet to receive my deposit back which they cashed promptly, of course. But there is a silver lining in all this....we went with a local carpet company who did a fantastic job, actually showed up when promised, and they were hundreds of dollars cheaper for better quality carpet! So in the end we made out OK, and learned to never again pick up the phone and call 1-800-588-2300 regardless of how promising their TV commercials sound!



2000nomad says: (3 years ago)
 0
After reading all the negative comments on Empire Today, there is no way that I would use them. Your web site was most useful! For me, it's off to Home Depot or Lowes tomorrow.



Rainson says: (4 years ago)
 +1
Just had carpet installed from Empire and it has been a terrible experience. The first installation crew was less than professional and only one guy spoke broken English. They damaged a heat vent by severely bending it in with their stretcher and then claimed it was like that when they got there. They tried bending it back and anyone knows bent metal cannot be returned to its original smooth finish. It will have to be replaced

The upper hallway was pieced together in three pieces which I was never told would be done. They cut the carpet around the mantel when I specifically asked that it be placed underneath it. There was a gap between the carpet and the mantel. They left a mess in the hallway and never put the furniture back as I was promised. I thought they were taking their tools out to the truck and were coming back in to move the furniture but they just left.

I had a second crew here yesterday to fix the carpet where there was a gap by the mantel. The customer service rep told me they would replace the whole strip since that is where the seam is and they would only need a strip 4' x 20' and it was from the same roll so it would match. When the crew got here they said they couldn't guarantee the color would match and that the seam may not meld well since the carpet had been in place for 3 days. I told him it really hadn't been walked on in that area and he said it didn't matter. I didn't want to take the chance that the color wouldn't match so they stretched the carpet by the mantel to eliminate the gap. The carpet does look better, however the guy took several gouges out of the oak mantel with the tool he used to tuck the carpet edges back under the trim and the mantel. I called customer service and now they need to send someone out to repair the mantel.

The second crew knew nothing about the carpet in the hallway being replaced so after talking with customer service again yesterday I am now waiting today for yet a third crew to arrive and replace the piecemeal job in the hallway. The customer service rep guaranteed that I would be the first appointment of the day and it is 11:00 and they haven't arrived. I called the general customer service number to find out where they are. After being on hold she told me that the driver left his phone at home and she couldn't get in contact with him (how did she know he left his phone at home if he didn’t have a phone to let her know that?). I am tempted if/when they show up to tell them to just go away as I am worried what they might damaged today.

I think it is ridiculous it has taken 3 appointments and things still may not be right. In addition I have to schedule to have a furniture repair company come out to fix the mantel. I would recommend anyone considering new carpet stay away from Empire unless you have a ton of free time to sit around waiting for them to keep coming back, trying to get it right. Needless to say, I will never use Empire again.



vmal says: (4 years ago)
 0
empire today's prices are ridiculous..we wanted to change into hardwood from carpet and we asked empire today's sales person how much it costs for replacing carpet to hardwood for about 1000sq.ft he said $20000 we bid goodbuy to him hearing that ridiculous pricing we understood right away that empire today is just tricking us ... thank got we did not get carried away and after 2 years we got handscraped hardwood floors done for the same 1000sq.ft by a private company with a difference of less than half a price quoted by ET and this private company did an extremely awesome job. so if you are wise enough, think and do some research before you spend money on ET they are way highly priced.




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