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empire today Review - Service and installation is the Best at Empire Carpet - Empire Today Great Product and Service
empire today Review

empire today Review

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Service and installation is the Best at Empire Carpet - Empire Today Great Product and Service


I called Empire Today and got next day service as stated on the TV commercial. I though they were a little pricey, by the sales man and manager worked with us to stick to our budget. The carpet was installed almost the next, they don't install on New Year's Day. The carpet was installed on Jan. 2, and by the fourth month after installation, I noticed wear on the carpet. It was then that I checked the reviews on Empire. "Oh No!", I thought, while reading the reviews. I really thought that this could turn out to be the "carpet" nightmare. Finally, after six months, I made the call to Empire, on June 16. I can't believe the response I got. They were right on the ball. Within one month, I had a different carpet installed, and at no extra costs. I never right reviews, however, I was so surprised that I had to write this one. Thanks a "bunch" Empire Today Carpet.


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Comments


Business says: (4 years ago)
 0
Thank you for taking the time to share your experience. While it’s disappointing that you initially encountered issues with your product, we’re glad that we were able to work with you to make things right and that you’re so happy with the service you received. Please don’t hesitate to contact us if you have any other questions or concerns. Thanks. Jeanette Ramey, National Customer Service Manager






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