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empire today Support Ticket - Carpet and Hardwood

empire today Support Ticket

Carpet and Hardwood - Hardwood And Carpet

Created By: ColumbusOH's Picture ColumbusOH Last Reply: Business's Picture Business
Priority Level: [High] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: General Replies: 1
Product: Hardwood And Carpet

We had empire install both hardwood and carpet last January. When we said we had kids the sales person said the hardwood we chose would stand up to the wear and tear. Today, there are nicks and scratches everywhere. They took twice the amount of time the sales person had estimated it would take to install. The hardwood floor installers did not put the toilet in the bathroom on correctly and it ended up leaking. They had to come back to rip out the hardwood and re-install. It ended up leaving a mark on the ceiling in our basement below the bathroom. The carpet they put in also wasn't installed properly. At the time, the Master Bedroom closet started to rip at the seams, the top stair had been improperly completed so that it too was tearing and now the first stair is coming apart. We had 5 rooms, a hallway and stairway completed and have 4 major seams puckering and visible. I don't think the installer knew how to piece the carpet together he was very young and inexperienced. When they installed the carpet under the baseboard they left strings coming out in every room that keep getting caught and unravel with the vacuum cleaner. They also damaged two tiles when installing the hardwood surrounding the kitchen area. After one year of not wearing out shoes on the carpet, no spills, and vacuuming . . . it all needs to be replaced!


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Ticket Replies

Business says: (5 years ago)
It was very disappointing to read your review, but we appreciate you bringing your concerns to our attention. We regret that the products are not meeting your expectations, and we would like to learn more about your installation concerns. Unfortunately, we cannot locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email your contact information to customersupport@empiretoday.com, and we will reach out to you to learn more about the situation and work towards a resolution. Thank you. Jeanette Ramey, National Customer Service Manager

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