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empire today Support Ticket - CARPET

empire today Support Ticket


Created By: sheflin25's Picture sheflin25 Last Reply: Business's Picture Business
Priority Level: [Emergency] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: General Replies: 1

This is the worst customer service i have ever experienced. It took them 4 months to finally get out to my house to check the carpet. Finally even after this they had a third party company come out to verify that the carpet was crushing, matting and actually pulling up from the ground itself within the first year. After being given the run around time after time and them finally after 4 months, saying they would replace my carpet, I told them I no longer wanted any services they offered. I just wanted my money back. They told me they would replace it with top of the line carpeting but unfortuantely this was not enough. I paid almost 8,000 for carpeting they told me was top of the line. Why would I want any more carpeting from them??? This is the worst company I have ever dealt with and I will absolutely never refer them to anyone or call them myself.


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Ticket Replies

Business says: (5 years ago)
Thank you for bringing your concerns to our attention. It’s disappointing that your product has not been meeting your expectations. We can assure you that we take this situation very seriously, and we regret that you are not yet satisfied. We would like to follow up with you, but we are not able to locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com, and we will reach out to you. Thank you. Jeanette Ramey, National Customer Service Manager

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