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empire today Review - Empire Today GREAT SERVICE
empire today Review

empire today Review



I've read the reviews over and over and can only surmise that nasty people get nasty results...
I met Xenia at the Chevy's in Emeryville by accident. I have been shopping for flooring for years. There she was sitting next to us with carpet samples. We shared a laugh and made an appointment to meet.
She drove all the way to Santa Cruz and brought a car filled with samples. Not one or two, but a CAR FULL. I found what I wanted and we negotiated a solid price. I was on a very strict budget and she was able to work with it. The first stage was the laminate installation. Armand came and refused to install it. He said I would hate it.
With Armands help we also found that we had 50 year old hardwood floors in the rooms I was going to carpet. Xenia sent some new samples via UPS within 48 hours we had a whole new plan. The estimate was about $1000 UNDER my budget. Next came Pablo. He installed the new flooring and did an amazing job. That was Friday...Today is Monday and Brian came to install the carpet. They all showed up at the time I was promised...they all did a great professional job with the installation. They all cleaned up any mess they made and even swept my driveway...
My recommendation is five stars plus. I love my new rooms and would call this team anytime. I hope to see Xenia again just because she was such a good person.

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Business says: (4 years ago)
It was wonderful to read your review, Amy! We’re thrilled that your sales rep and installers were so helpful and that they went above and beyond to ensure you were satisfied. We truly appreciate your recommendation and look forward to working with you on future home improvement projects. Enjoy the new look and feel of your home! Jeanette Ramey, National Customer Service Manager

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