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empire today Feedback - Empire: inexperienced installers
empire today Feedback

empire today Feedback


Empire: inexperienced installers

Purchased laminate floor to extend into the kitchen from dining area. When first installers came out they said that I had asbestos. My house was built in 1987. Asbestos was outlawed in the 70s. They wanted me to pay for an asbestos test. Second set of installers came out and said floor was not level and they did not want to jackhammer the ceramic tile - too much work. I knew this was all BS because Empire did the adjoining dining room floor with the same under flooring conditions about 2yrs ago.
My poor husband who is 68yrs old with a heart condition took up the flooring in about 2 hours. Empire gave us $200 off the bill for his efforts.
Finally, today the 3rd set of installers showed up. No whining and just did the job. Their names were Gabriel and Carlos. Fantastic workers and fantastic job. My salesman Joe Batagllia was also wonderful in this process. Empire this was a hassle! We are repeat customers and were shocked we had all this trouble.

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Business says: (3 years ago)
Hi Patricia, thank you for bringing your concerns to our attention. We regret the difficulties that occurred during your installation process, and we would like to know more about what happened. We will be contacting you shortly to discuss the situation in more detail and ensure that everything has been completed to your satisfaction. You can also reach us at 888-588-2315 x3555 or customersupport@empiretoday.com. Thank you. Angelica Snell, Resolution Team Manager

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