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empire today Complaint - empire not worth using
empire today Complaint

empire today Complaint


empire not worth using

Told by rep id recieve a call by 8am day of project(ceramic floor/foyer) no call.called 1800 # and rep. No one arrived until 12:30pm,they were short material and i asked them to leave at 6pm. Who wants this going on in your home in the evening? really. Next day I was told started at 9am, nope 10:00 calling 1800 and rep. One guy showed up at 11:30 again a material problem; wrong color moulding. This means I have to see them again. Both days I was told by workers they didnt have paperwork thats why they were late. apologic. Anyway they ripped up old ceramic floor never covered door ways with plastic dust throughout 4 rooms with wood floors. Have at last count washed them 6 times each still look dusty and leave dust foot prints when you walk on them. Was going to have empire install carpeting in 2 rooms no way now. Going to costco, they call and are prompt and do good job. Should have used them for this project. Would not reccomend empire to anyone. Wish i hadnt of done this. Ive yet to see the finished product. So everyone be aware they can show up anywhere from 8am to 6pm to start and they are not good about calling before they are late. Leaves a lot to be desired. Never again

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Business says: (5 years ago)
We are disappointed at the delays and shortages that occurred during your installation. We realize that this is a frustrating situation, and we can assure you that your experience is not what we expect for our customers. We would like to know more about your concerns with the lack of clean up and help make things right, but we cannot locate your account with the information posted here. Please call us at 888-588-2315 x4195 or customersupport@empiretoday.com, and we will follow up with you. Thank you. Jeanette Ramey, National Customer Service manager

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