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empire today Complaint - empire does not stand by their product nor work
empire today Complaint

empire today Complaint

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empire does not stand by their product nor work


I had empire today install flooring in my home last year. The kitchen floor was not laid right or the cement/glue used was inferior. The floor kept on bubbling. Empire came to my house 4 separate times to fix the problem, It was never fixed. I again had to call them 8/3/12 about the bubbling. They informed me that a sertvice fee of $90 plus for any work done. I told them of the history and asked if I could speak to someone else perhaps a supervisor. The woman told me that the charge was valid since it was past the guarantee time frame. I finally got that my guarantee ended 7/21/12. I called 8/3/12. Two weeks after the fact. No way am I using this company again. The ads are misleading if not down right fraudulent. LOusy material, lousy customer service.


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Comments


Judy121655 says: (4 years ago)
 0
Empire does not stand behind their products! I will tell everyone to RUN as fast as you can from this company and also mannington products, because that is the floor ,empire put down and it is POOR quality! I pray no one else will go through what my husband and I are goin through. If anyone would like to see the mess we are living in, please email me at jleem@windstream,net.the sad thing is neither one of these companies care because they have their money!my husband and I got ripped off by these people!their day will come, Bad floors



Business says: (6 years ago)
 0
We’ve read your review, and we’re disappointed to know that you experienced issues post-installation. We are dedicated to working with our customers, and your experience is not in line with the level of service that we expect. We’d like to follow up with you to learn more about the situation, but we are unable to locate your account with the information provided here. Please call us at 888- 588- 2315 x4195 or email us at customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager






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