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empire today Complaint - carpet install
empire today Complaint

empire today Complaint


carpet install

Showed up 3 hours late, then didn't bring the tools needed. Left and came back with most the day shot. Had to make a 1 day job into 2 days. Costed me another day off work. Installers were 4 Hispanics, with only one able to speak. After 1 year carpet buckled in 4 rooms. Customer service said I would have to pay $200.00 to have it fixed. Told them it should have been done right to start with. Told them that I would rather pay a real professional to fix it. STAY AWAY FROM EMPIRE CARPET.

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Business says: (5 years ago)
Thank you for bringing your concerns to our attention. It was disappointing to read about the issues you’ve experienced with your installation. We want to know more about your situation and work towards a resolution with you, but we are not able to locate your account with the information posted here. Please call us at 888-588-2315 x4195 or send your information to customersupport@empiretoday.com, and we will follow up with you. Thank you. Jeanette Ramey, National Customer Service Manager

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