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empire today Complaint - Wood for floor has cracks and large color variation, steps have ridges at nose peices - Home Legend
empire today Complaint

empire today Complaint

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Wood for floor has cracks and large color variation, steps have ridges at nose peices - Home Legend


I bought and paid for a bamboo floor. The color variation ranged from light to dark when I complained about it the answer that I got back was, "That is just they way it is." The boards that are laid end to end leave a gap, when we dust mop we have to vacuum to get the dust out of the cracks. When I complained I got the answer, "It will close up this summer when it gets hot and the wood expands." I have two steps going down to a sunken living room, the nose piece is not the same thickness as the floor boards, leaves a ridge. They removed the bi-fold doors to the closets, they never did get them so they open and close properly. Don't do business with Empire Today .


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Comments


Business says: (5 years ago)
 0
It’s disappointing to know that you are not completely satisfied with your product or the installation. We are committed to working with our customers if ever issues arise, and we would like to know more about the problems you’ve experienced. Unfortunately, we were not able to locate your account with the information you posted here. Please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com, and we will follow up with you to discuss a resolution. Thank you. Rebekah Clerk, National Customer Service Manager






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