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empire today Complaint - Warranty issues
empire today Complaint

empire today Complaint


Warranty issues

I am a very unhappy customer. After calling customer service, I learned that Empire would not honor the warranty on my carpet. I didn't receive ANY ease to my discomfort. They bascially just said "Sorry, can't help you." My response should have been "Okay, sorry, I won't have the rest of the carpet in my house replaced with you." I was planning on having the rest of the carpet in my house replaced and upgraded with empire, but now I know I can't trust their warranties. They said they could not help me because I can not provide receipt of professional cleanings, which they want every two years. (I've only had the rug for two years)- It should not be discolored and worn down already. I live in a house, not a high traffic business place. Additionally, they wanted $95 just to come look at the rug and tell me if it was worthy of a claim. That is ridiculous. Regardless, it's their loss, because now I guess I'll go through someone else to get my current rug replaced as well as the rest of my house upgraded.

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Business says: (3 years ago)
Hi Danielle, thank you for bringing your concerns to our attention. We want to know more about the issues that you’re experiencing with your product and help make things right for you. Unfortunately, we cannot locate your account with the information posted here. Please call us at 888-588-2315 x3555 or send your contact information to customersupport@empiretoday.com so that we can follow up with you. Thank you. Angelica Snell, Resolution Team Manager

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