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empire today Complaint - Warning!! Do NOT use!
empire today Complaint

empire today Complaint


Warning!! Do NOT use!

This review has been resolved or replied to by this company.
Do a search online for complaints on Empire Today ! I have just read hundreds of online horror stories on this company!

Save yourself the aggravation and move on! We contacted Empire and the salesman "David B." gave us a quote on a 64 sq ft. bathroom tile floor. He took some measurements and handed us a quote for $1884.00. When we asked him to break down the price he said he couldn't do that. He suggested changing the pattern from diamond to square, and then he reduced the price by half!!! How do you remove 2 boxes of product and get 50% off??

The house is 10 years old and the subfloor and cement board are very solid. The sub-contrator installers showed up the next day, and started chipping at the tile. He assessed the job and told us he was only getting $300 for this job and was not worth it!!!

After partly destroying our floor he cancelled on the spot, saying it couldn't be done without damage to the toilet and subfloor. We disagreed, we had a contract to do the floor, and called customer service. With no help the installer left. (Funny that he left his card?)

We called our salesman David for some advice and help us navigate through customer service, he said quote " I am just the salesman" and said he would call us right back. This is 2 days later and he never even attempted to call.

After losing a full day at work for the installation and countless calls to automated customer service lines, a regional manager agreed to come out and look at the job "first thing tomorrow morning" to see if it could be done. We had to call to find "Orlando" at his office and finally just cancelled the job.

This company has no ethics and will leave you feeling very frustrated. I am happy we cancelled the job and saved ourselves any further problems.

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Business says: (7 years ago)
Andrea, we’re truly sorry for your experience. The lack of assistance or follow up you received is not in line with how we expect our customers to be treated. It’s our understanding that we did speak with you last week, that you’ve decided to cancel and your refund has been issued. We’re disappointed to hear you’ve decided to not go with us for your home improvements, but if you do reconsider or if you have any further questions or concerns, please feel free to email us at customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager

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