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empire today Complaint - Waranty Failure - Laminant
empire today Complaint

empire today Complaint


Waranty Failure - Laminant

We needed new flooring in a major way. 4 children, 3 adults, and pets do not make carpet easy. The salesman was professional, the work was expedient and friendly. The scratch on the flooring that I let myself my self be talked into because it would "handle my household" is going to cost another $125 for them to come out and replace. This scratch is under my kitchen table. No heavy items were dragged there, but after spending $4,000 less than a year ago, they want to start gouging me for any scratch. I was told that they could also come out with a wood pen, but it would cost for labor. Luckily we hadn't signed up to get the carpet replaced yet. If the scratch was not under warranty when I was told this material would endure, I hate to think what it would be like for the carpets.

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Sunshinegirl1830 says: (4 years ago)
Warranties are designed to protect the consumer against manufacture malfunctions. For instance, if your floor warped or started to peel after a few months, that would be a real problem. Someone damaging the product is not ever going to be covered under any warranty unless you pay specifically for additional coverage. Don't bad-mouth a company because you had an accident in your home and scratched your floor. The company provided the product and the service. The product wasn't defective. They did their part. End of story.

Business says: (4 years ago)
It’s disappointing that your product has not been meeting your expectations. We can assure you that we carry only quality, name-brand products, and we’re committed to working with our customers if ever issues arise. We would like to follow up with you and learn more about your concerns, but we cannot locate your account with the information in your post. Please call us at 888-588-2315 x4195 or email your contact information to customersupport@empiretoday.com. Thank you. Jeanette Ramey, National Customer Service Manager

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