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empire today Complaint - Shady Salesman and Took Advantage of Disabled Individual! - carpet installation & price
empire today Complaint

empire today Complaint


Shady Salesman and Took Advantage of Disabled Individual! - carpet installation & price

I am SOOOOO pissed right now. The carpet people came and installed it. I am happy with that. But I knew that damn sales rep was shady and if I had had time to get someone else, I would have. I have been in sales for years and know their tricks! Let me mention first off, I am disabled and in a wheelchair, was here by myself, and couldn't measure on my own. He told me a concrete wheelchair ramp that goes up onto a SMALL level of flooring--big enough for a refrigerator was 70sq. ft. which I knew sounded high for that little area. I SHOULD have MADE my dad measure when he got home from work, but he was very tired and I thought surely he wouldn't like about something that could so blatantly be proved different. It was roughly $3.87 per/sq.ft. (which I talked him down from nearly $5 [almost $400 for this TINY space]--he called his supervisor and supposedly got it lowered. I went with them because they were running a free installation promo) and after they installed, the guy comes in and says "you have extra carpet, do you want to keep it?" I said "sure, might as well since I paid for it." He brings in this HUGE roll of carpet! Says, "where do you want me to put it?" I was shocked, "ummmm leave it out front."

Well Dad comes home right about that time as they left. I was like, "look at all this extra carpet!!" So, dad measures, well that area... even accounting for some extra is 35 sq. ft! The sales rep doubled it! So I called in to their main line and they are going to have a sales manager call me Monday. Dad called the rep, Daniel, and was obviously mad. He says, "you charged my daughter for double the carpet!" He tried telling dad that I could only buy the carpet by the roll... BULL S***! Dad says, "So you are telling me that if I had a small childs room done for example and it came up 3ft short, I'd have to buy a whole roll of carpet to finish it?... I DON'T THINK SO!" Supposedly the guy, Daniel, was going to call dad back in 30mins. Never did. I WILL be talking to a supervisor on Monday and demanding my money back. It should have cost me roughly $135 vs. $280! They have an A rating with BBB, but a lot of complaints over 100, that I suppose were all resolved. I don't want the damn extra carpet, which doesn't even have padding with it. He totally ripped me off, and I swear took advantage of #1 me being a female, obviously alone at the time... and #2 being disabled and knowing I couldn't measure myself.

This was all done through EMPIRE TODAY ... so forewarning on their sales people!

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mistymeanor says: (7 years ago)
My apologies on last entry regarding resolution. The regional manager's name is Rex Johnson (not Thompson).

mistymeanor says: (7 years ago)

I have emailed you (ATTN: Rebekah Clerk) in detail, with photos and my confirmation# from the call center to be contacted by a manager. I expect to hear from you promptly.

Business says: (7 years ago)
Thank you for making us aware of your concerns. We want to provide our customers with a positive, enjoyable experience, and never want them to feel as disappointed as you’ve described. We’d like to speak to you about your concerns, so we can learn more about what happened and work towards a resolution. However, we cannot locate your account from the information you’ve provided. Please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com, and we’ll follow back with you. Thank you. Rebekah Clerk, National Customer Service Manager

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