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empire today Complaint - Run...Run...Run..from Empire - Carpet
empire today Complaint

empire today Complaint


Run...Run...Run..from Empire - Carpet

I read reviews a little to late! First, being new to purchasing carpet, I was unaware that you could haggle about price, so thinking this was an honest business, (first mistake) accepted the price quoted. Not until after reading reviews did I realize I'd been had! Dishonest..dishonest...dishonest...Anywaythe day carpet was installed, the installers ruined my molding. Contacted Empire, and its been three days now, no one has called me back to address problem. Additionally, the carpet was of the poorest quality. I don't believe this carpet will last thru the next year! I honestly don't know how they have stayed in business this long. So if you are wondering about choosing EMPIRE to install your flooring, PLEASE...PLEASE...RUN..RUN..RUN TO YOUR nearest Home Depot or Lowes. No, you may not get it done overnight with the other companies, but at least you won't feel as if you've been taken advantage of, and the workmanship is of better quality. my neighbor is very happy he took my advice and stayed far, far away from Empire!

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Business says: (7 years ago)
We’re very sorry for any damages that may have occurred during your installation and for the lack of follow up you’ve received. Our customers and their satisfaction are very important to us and we’d like the opportunity to reach out to you so we can try to find a resolution together. Unfortunately, with the information provided, we’re not able to locate your account in our system. Could you please send your information to customersupport@empiretoday.com or call us at 888-588-2315 x4195 so we may follow back with you? Thank you. Rebekah Clerk, National Customer Service Manager

Business says: (7 years ago)
As a repeat customer, we’re very happy to hear you had another satisfying experience with us! We’ll be sure to pass on your compliments to your sales representative Sal. We’re pleased to hear he could help you as it is always our goal to inform our customers about all of our quality, name-brand products and provide them with our world-class service. We look forward to hearing from you for your next home improvement project! Rebekah Clerk, National Customer Service Manager

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