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empire today Complaint - REAL BAD COMPANY
empire today Complaint

empire today Complaint

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REAL BAD COMPANY


At first the sales man qouted me $8000 dollars for my laminate flooring in my small living & dining room. Then after he said let me call my boss and see if I can get you a special "deal". I ended up paying $2700....Yes he went from $8000 to $2700 and I still know I paid to much but I needed it done fast cause I had a family party coming up the following week. He said the warranty was 20 years no questions asked any issues they come out free of charge and take care of it. "what a LIAR" 9 months later I noticed parts of the floor are peeling up. I called to utilize my warranty and this is when it all starts.... Lie after lie they were trying to charge me for every little thing including $125 just to come look at it. This is by far the WORST CUSOMER SERVICE I HAVE EVER DELT WITH.... PLEASE STAY AWAY FROM THIS DECEIVING BULL S#!T COMPANY!!!!! I still have not fixed the floor issues. Please read other reviews about EMPIRE they are all the same... except for the employees they have lying once again writing positive reviews......


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Comments


Business says: (7 years ago)
 0
Steven, we’re very sorry for the issues you’ve had and that you’re not pleased with our pricing. It’s always our goal for customers to be happy with their experience with us and we’d like to work on a solution with you. We do offer a one year installation warranty and manufacturer warranty on all of our products, but some conditions do apply. We’d like to speak with you further to address your concerns and work on finding a solution you’d be satisfied with. If you’d be willing, please send your contact information to customersupport@empiretoday.com or call us at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager.






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