empire today Complaint

empire today Complaint


Poorly installed Empire vinyl flooring - Vinyl flooring

This review has been resolved or replied to by this company.
I had Empire do the vinyl flooring at the house I am renting. The group that installed it did a lousy job. We now have bubbles all through the flooring. These bubbles make this textured looking vinyl flooring look aweful. I refused to continue paying for this flooring and now they have put it on my credit. I am not at all pleased and now have to replace the flooring. I'm out all of the money I paid Empire to do my flooring.

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Business says: (5 years ago)
We’re disappointed that you’ve been experiencing issues with your product. We always want our customers to be completely satisfied with the work that is done in their homes, and we would like to speak to you to learn more about your experience. Unfortunately, we are not able to locate your account with the information that you’ve posted here. Please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com, and we will follow up with you to discuss a resolution. Thank you. Rebekah Clerk, National Customer Service Manager

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