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empire today Complaint - Have not received Empire today refund from cancelation - Carpart installation cancel
empire today Complaint

empire today Complaint

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Have not received Empire today refund from cancelation - Carpart installation cancel


DO NOT work with Empire Today ! I canceled my order for carpet with them - per my rights and THEIR cancellation policy. I canceled it the day after I ordered it. Well, that was weeks ago and I am STILL waiting on my refund (which THEIR policy says should only take 10 days)! I have called MANY times....always told different things! I was told that I would get a refund check issued to me in the mail, but now I am being told that I will get a credit card refund...but of course it will be five more days (so they say...) Every time I call I get a different story, and if I don't get a refund back in five days I will go to the BBB, etc...shouldn't be surprised based on their customer service ratings here.


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Comments


Business says: (5 years ago)
 0
Melissa, we regret the delay in your refund and any inconveniences that may have occurred as a result. We understand that we’ve been in contact with you about this issue, and we will be following up with your shortly regarding the status of your refund. If you have any additional questions or concerns, please contact us at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager






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