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empire today Complaint - Hardwood Floors - Empire Floors Hardwood
empire today Complaint

empire today Complaint


Hardwood Floors - Empire Floors Hardwood

Empire Today installed my wood floors. They showed up one person short and before the day was over another person went home early leaving a man and a woman left to install the floors in my living room dining area and kitchen. They were here until 10:00 pm and half way finished the job. The bifold doors were removed and replaced incorrectly and they kept falling off. I was told they would float the floor so it would be level and they only floated 3 places. The floor now feels like a roller coaster when walking on it. It also moves so much the board make farting noises when you step on it in places, you can also see the boards move when this happens. Our cat steps on one place and the board pops loudly. I wish I had never called Empire Today.

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Business says: (5 years ago)
Hi Jody, thank you for bringing the issues that occurred with your installation to our attention. We never want our customers to be disappointed with the work that is done in their homes, and we would like to help make things right. Unfortunately, we cannot locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email your contact info to customersupport@empiretoday.com. Thank you. Jeanette Ramey, National Customer Service Manager

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