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empire today Complaint - HORRIBLE. HORRIBLE. HORRIBLE. HORRIBLE. Do not use Empire Today - Mohawk Flooring
empire today Complaint

empire today Complaint

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HORRIBLE. HORRIBLE. HORRIBLE. HORRIBLE. Do not use Empire Today - Mohawk Flooring


Do not ever use Empire. If I did my research I would have known better, but I did not. I am not even sure where to begin. I guess I will start with the sales rep told up we could contact her whenever we needed. This was absolutely not true. She was very unreliable and did not answer our calls. The day we set up for the installation the installers showed up with the wood for the floor. We had been told by Empire the wood would be delivered ahead of time and sit in our house to acclimate for a week. They tried to fight us on this when the installers showed up and told us it is stored in a warehouse that is an appropriate temperature and blah blah blah. Well we fought this battle and the wood ended up sitting in our house for 3 days. Then the installers came back and installed everything. By the way they barely spoke english, so there wasn't much communication. A couple weeks/month later we began to notice the floor cupping. Side note: we had some of the flooring replaced on this floor, not all of it. We called to complain since we bought the warranty and the manager showed up to take pictures. We were then told a private installer would have to come out and look at the floor. So he did and I'm sure he is paid off by Empire to give a report that favors them. Empire is now claiming we have too much moisture in our house. How come the flooring we did not replace is not cupping? The wood is cheap and crappy. Do not use Empire for anything!!! Hopefully we will come to some kind of resolution in the near future. I am hoping.


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Business says: (5 years ago)
 0
Thank you for making us aware of your concerns, Mandy. We would like to follow up with you regarding the inspection and your concerns with the product, but we are unable to locate your account with the information posted here. Please call us at 888-588-2315 x4195 or customersupport@empiretoday.com, and we will reach out to you. Thank you. Rebekah Clerk, National Customer Service Manager






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