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empire today Complaint - Empire today carpet horrible service - carpet
empire today Complaint

empire today Complaint


Empire today carpet horrible service - carpet

Had three appointments scheduled and never showed. Finally I spoke to the manager and they assured me they were 15 minutes away. When they arrived, it was one installer and he informed me that he couldn't do the install because the carpet had to be bounded. I once again called and spoke to another manager and they then informed me the next available date to get the special installer was three weeks away. I cancelled my order immediately and wanted to follow up with the salesman to let him know how disappointed I was. His response...call customer service. Will never use the company again and encourage others to not bother either. You pay for what you get.

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Business says: (4 years ago)
We were disappointed to read your review. Your experience is not at all what we expect for our customers, and we regret that your installation was not completed as scheduled. We never want our customers to be disappointed in our service, and we would like the opportunity to make things right for you. Unfortunately, we are unable to look up your account with the information posted here. Please call us at 888-588-2315 x4195 or email your contact information to customersupport@empiretoday.com. Thank you. Jeanette Ramey, National Customer Service Manager

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