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empire today Complaint - Empire flooring
empire today Complaint

empire today Complaint


Empire flooring

I had empire come out and give me a quote on getting my floors redone. I was quoted $16,000.00. It would have cost another $4,000.00 to get my stairs done. I had two other people that got theirs done with Empire and one paid $1,500.00 and the other paid $2,700.00. I thought I was going to faint. They were running a special of buy two get the rest fee after you paid for pad and installation. How could anyone afford that with this economy. I don't think I will be using them.

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Business says: (4 years ago)
Hi LaRhonda, we’ve read your review, and we’re disappointed that your sales appointment did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We also offer a price match guarantee. We would like to know more about your concerns and better explain our pricing and the current promotion, but we are unable to locate your account with the information posted here. Please call us at 888-588-2315 x4195 or send your contact information to customersupport@empiretoday.com, and we will follow up with you. Thank you. Jeanette Ramey, National Customer Service Manager

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