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empire today Complaint - Empire Today No Customer Service - laminate flooring
empire today Complaint

empire today Complaint


Empire Today No Customer Service - laminate flooring

Had $6000 in laminate flooring installed by EmpireToday and paid installer extra to add extra underlayment. After installation found several weak spots where material was separating and floor was sinking. Called for promised repairs and have been scheduled five times for repairs but no one has shown up to make a repair. Asked to speak with manager who promised to handle schedule herself and would call me back in two hours. I have had no response. Now every time I call the person who schedules is not in. Recommend you never use Empire Today ....I know I never will again.

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Business says: (4 years ago)
Thank you for bringing this situation to our attention. We regret that that you’ve been experiencing issues with your product and that these issues have not yet been resolved. We never want our customers to be inconvenienced, and we’re disappointed to learn of your missed appointments. We would like to know more about the situation and make things right for you, but we are unable to locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email your contact information to customersupport@empiretoday.com, and we will follow up with you as soon as possible. Thank you. Jeanette Ramey, National Customer Service Manager

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