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empire today Complaint - Empire Today Don't Trust Salesman - Empire Today Flooring
empire today Complaint

empire today Complaint


Empire Today Don't Trust Salesman - Empire Today Flooring

We called Empire Today almost a year ago to install new flooring in our home. Salesman came out as promised and sold us (we had 3 large rescue dogs at the time, one has since past on.) laminate flooring. I had wanted hard wood but he talked me out of it and insisted that laminate would hold up better with our dog situation. I told him I had rescue dogs and that sometimes they have issues. He took the sample and held it under the faucet and said "even if this sat for eight or more hours it won't hurt this floor"

Well, I believed and trusted the salesman and agreed to the deal.

I don't know anything about floors and thought that is why I was paying Empire.. for the knowledge and expertise they supposedly offered.

Well, long story short the floor they sold us could not have been more wrong for me and my family. They sold me a shiny floor witch shows every footprint .... but it turns out that this floor is not recommended where urine might be present... hello I said I have three "RESCUE DOGS" I even told the guy I was getting rid of the carpet because of the URINE!

I have tried to deal with these people and they even agreed to replace the floor with tile (which is what we should have been sold in the beginning) We have now spent almost 3 months trying to resolve this with them.

We even picked out the tile, but suddenly we don't get any call backs and nobody wants to talk to us.

My advise to anyone thinking of hiring this company is to "CHANGE YOUR MIND AND CALL EXPRESS FLOORING INSTEAD" Or go to Home Depot and do a little extra work.... trust me. It's worth it.

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ssimmons850501 says: (6 years ago)
UPDATE: Empire Today absolutely came through for us and made it right. I could not be any happier with our new floor. The crew was great and showed up on time. They really came trough and I'll be calling them when we are ready for our new carpet!
Thanks Empire Today! :)

Business says: (6 years ago)
We regret that your concerns have not yet been resolved. This is not the level of service that we expect for our customers, as we want to work with any customer who is not satisfied. We would like to follow up with you, but we cannot locate your account with the information provided here. Please call us at 888-588-2315 x4195 or email customersupport@empiretoday.com, and we will ensure that the situation is resolved. Thank you. Rebekah Clerk, National Customer Service Manager

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