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empire today Complaint - Empire Today - Laminate flooring and installtion
empire today Complaint

empire today Complaint

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Empire Today - Laminate flooring and installtion


Used Empire in the past for carpeting took 3 installers and 3 sets of carpeting to get job done right, gave them another chance to do a laminate floor in living room hallway and steps, first crew walked off the job said don't do steps, second crew said dip in floor need to fix, they never came back, 3rd crew did a very slow job and after 3 days job isn't even half finished installer worried about babysitter vs doing the job, while watching them did good job soon as we left job got sloppy called customer svc said 3 days before someone would get back to us, called salesman got on poor you story, long and short wrong stair noses ordered, wrong trim strip ordered and still job not done but they want your money up front If you ask credit card company to stop payment and goes into arbitration, you have to foot the entire bill After this job is done will never us Empire again Customer Svc not people oriented and don't speak English, Install Dept will not return your calls Can't wait for job to be done and never use them again. I also agree with lady that said after a couple of years carpet looks worn and old, that is why we switched to laminate.


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