empire today Complaint

empire today Complaint

ADVERTISEMENT

Carpet and laminate install


If you have cash these folks are very helpful, but don't count on any financing. I paid cash for the removal of all carpet in my home and the install for 2 rooms. I was then trying to finance the rest and while I qualified, Empire Today was not interested in getting this job done. They took a week to contact me about financing only after I has to get managers involved. The same managers washed their hands of me and I was left with someone filling in for the finance person who was on vacation. I was then completely ignored when I asked for further contact from management to find out why after a week I still had not been contacted by the seemingly fictitious 3rd party finance company. After I began to show the desire to contact management, my sales rep completely ignored me. I made calls to their customer service call center and was told that I just had to wait for contact and there was nobody that I could speak to other than a rude supervisor that was not interested in anything but getting me off the phone.
Bottom line, don't expect Empire Today to hold true to their advertised quick install unless you have cash.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to empire today
SUBMIT a ticket
for empire today
WATCH videos
for empire today
More empire today Reviews and Complaints MORE reviews and complaints
for empire today

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments


Business says: (5 years ago)
 0
We regret the difficulty that you‘ve experienced with your financing. Although financing is done through a separate company, we always want to make sure that everything goes smoothly for our customers. We’d like to contact you to find out more about the situation, but we cannot locate your account with the information provided. Please call us at 888-588-2315 x4195 or email your contact information to customersupport@empiretoday.com, and we’ll follow back with you. Thank you. Rebekah Clerk, National Customer Service Manager






login with Facebook and share your reviews

More empire today reviews


More

Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team