empire today Support Tickets All Reviews

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empire today Reviews

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  • Customer service

    I called empire to set up a appointment to see flooring products I got approved and they were coming out that Friday they call Thursday to say the product was out of the floor they call at 5 pm so I couldn't get my install so the original salesman came out again I picked another floor but when they came out Saturday but installers were short on flooring so when my brother went to home Depot and came back they took up my bathroom tile that wasn't in the order I call empire customer service and everytime I call they say a manager will call you back I called and canceled my order... More...
    (Home Improvement)

    This is the worst customer service i have ever experienced. It took them 4 months to finally get out to my house to check the carpet. Finally even after this they had a third party company come out to verify that the carpet was crushing, matting and actually pulling up from the ground itself within the first year. After being given the run around time after time and them finally after 4 months, saying they would replace my carpet, I told them I no longer wanted any services they offered. I just wanted my money back. They told me they would replace it with top of the line carpeting but... More...
    (Repair Services)
  • Carpet and Hardwood

    We had empire install both hardwood and carpet last January. When we said we had kids the sales person said the hardwood we chose would stand up to the wear and tear. Today, there are nicks and scratches everywhere. They took twice the amount of time the sales person had estimated it would take to install. The hardwood floor installers did not put the toilet in the bathroom on correctly and it ended up leaking. They had to come back to rip out the hardwood and re-install. It ended up leaving a mark on the ceiling in our basement below the bathroom. The carpet they put in also wasn't... More...
    (Home Improvement)
  • Blew me off for a scheduled estimate

    I had an appointment for an estimate today for the time slot 4:00 - 6:00pm. Your guy never showed up. At 6:00 a voice message logs into my iphone...I picke it up and your estimator had called me at 5:58 pm, 2 minutes left in the appt. window, and he says he's running 30 minutes late but he's on his way...I have the message you can hear it. So at about 6:05 I call your 800 number and get a customer rep and ask what's up with my appointment. She says it's been canceled because no one picked up the call or called them back so the assumed no one was home. I said I'm... More...
    (Home Improvement)
  • Poor Quality and Poor Customer Service

    I called over a month ago to have someone help me with my carpet. I have had it for only 2 years and it looks worse than the builders grade carpet I had for 7 years. No one has called me or followed up with me. I am very unhappy with the quality of the carpet and the customer service. This is the second time I have used you and will be the last. I recently had a friend ask about your service as he needs a comapany to do his flooring for his basement. I will not be recommending your company. More...
    (Home Improvement)
  • bad install

    This ticket has been resolved or replied to by this company. I own rental property and needed bullet proof flooring put in kitchen It was estimated at aprox $1400.00 when I decided to go ahead and have it done I called and there was no record of this sales person because they said he was fired. New sales person comes back out says this person did not know what they were doing and the product I want to sell you is much touffer even high heals wont hurt it it may leave a dent but it bouces rite back. After install I discover the sheet is not glued down and can be pulled up anywhere in the room Long story short Mr thomas said they would replace it at a... More...
    (Home Improvement)


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