empire today Consumer Complaints All Reviews

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empire today Reviews

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  • Empire Today



    Used Empire in the past for carpeting took 3 installers and 3 sets of carpeting to get job done right, gave them another chance to do a laminate floor in living room hallway and steps, first crew walked off the job said don't do steps, second crew said dip in floor need to fix, they never came back, 3rd crew did a very slow job and after 3 days job isn't even half finished installer worried about babysitter vs doing the job, while watching them did good job soon as we left job got sloppy called customer svc said 3 days before someone would get back to us, called... More...
    (Home Improvement)
    winstonben08's Picture   winstonben08    0 Comments   Comments
  • Horrible Floor Installation Experience



    The primary reason I selected Empire Today to install new laminate floors in my house, is because of its excellent TV commercials. Empire Today’s commercials emphasized affordability, good service, and high customer satisfaction. In fact, I envisioned myself sitting in my living room pleased and admiring Empire Today’s installation work. Unfortunately, I did not have that type of experience. I was extremely frustrated because I did everything in my power to get this issue resolved Empire Today in a timely manner. On Wednesday, 8/5/15, I signed a contract with... More...
    (Home Improvement)
    tamuzulu's Picture   tamuzulu    0 Comments   Comments
  • complaint against empire



    July of 2014, We called Empire Today. The pushy sales lady came to my house the same day. She did not leave until we signed the contract with her. The next day, i called the company and wanted to cancel because their price was very expensive, and they would not cancel. They gave me a couple of hundred dollars off the carpet and tile installation. We did not have a major problem with the tile people, but we started replacing the carpet August of 2014. The installer was at my house July 28th and inspected my furniture and my house and the flooring to make sure that they have ordered enough... More...
    (Home Improvement)
  • Empire Today has lousy laminate



    Do not purchase laminate from Empire Today !! You'll pay a premium price for a low quality product ! Every time I clean my floors I am angry ! If you have kids and/or pets, this laminate is NOT for you ! Even the smallest spill that goes unnoticed will cause the top layer to lift ! There is no product that I can find to sanitize or disinfect this flooring that is safe to use according to Empire Today. The warranty is a farce. It only covers sun damage.Thankfully, I did not replace the Pergo that we installed ourselves in in our office. It indestructable ! Stands up to kids, pets,... More...
    (Home Improvement)
    James73's Picture   James73    1 Comments   Comments
  • empire today laminate flooring repair



    January 2015 I called Empire flooring requesting repair on my kitchen laminate flooring. I was given an appointment for 14 January. No one came or called for not showing up. On 15 January I called and was told my flooring was out of stock and had to be special ordered. I would get a call when it came in From then on I was given appointments and no one showed up until 23 January to do the inspection. After that I was supposed to get a call to set up repair job. I have had conversation with representatives 26 February, 4 March, 23 March with Craig and the last one 26 March. Each... More...
    (Repair Services)
    topsy20's Picture   topsy20    0 Comments   Comments
  • EMPIRE TODAY OF LAS VEGAS WILL LIE TO YOU



    EMPIRE TODAY OF LAS VEGAS, NV IS A LOAD OF GARBAGE WHEN THEY PROMISE TO INSTALL NEXT DAY. THEY PROMISED THEY WOULD INSTALL NEXT DAY. THEY LIED. THEY ADMITTED THEY LIED. I RELIED UPON THEM TO GET MY ENTIRE HOME RECARPETED AND THEY ADMITTED THAT IT WAS IMPOSSIBLE FOR THEM TO DO IT AS THEY CLAIMED. THEIR ADVERTISING IS FALSE, THE RESERVATION PEOPLE LIE, AND THE MANAGERS JUST SAY "TOUGH LUCK". NEVER EVER CONSIDER HIRING THESE LYING CLOWNS More...
    (Home Improvement)
    OUILEY's Picture   OUILEY    0 Comments   Comments
  • Empire Today unethical behavior



    I met with a salesman named Wayne D. I had a previous bid from Costco for a very specific Shaw carpet with an exceptional warranty. Wayne quoted me over $8000.00. When I showed him my bid he was able to come down to $20.00 under and assured me that the carpet and padding were exactly the same - made by Shaw and held the same warranty. He also told me that they could put in a finish strip on my hardwood flooring where we had taken out a wall (not done). I received the contract in the mail and noticed that the carpet was manufactured by another company (not Shaw). I called Wayne and he... More...
    (Home Improvement)
    Rospor's Picture   Rospor    1 Comments   Comments
  • Laminate Floor repair



    The previous owner of my home had Empire Today install a laminate floor. Since moving in the house, a small area was wetted with three or four planks swelling. Buckling resulted. I acknowledge there is no warranty. I need to repair the floor. Empire Today will not assist in the repair and will not sell me the product. They will only sell me an entire new installation. In light of my experience, I would never recommend anyone to buy from Empire Today! More...
    (Home Improvement)
    hardy16's Picture   hardy16    0 Comments   Comments
  • Empire flooring



    I had empire come out and give me a quote on getting my floors redone. I was quoted $16,000.00. It would have cost another $4,000.00 to get my stairs done. I had two other people that got theirs done with Empire and one paid $1,500.00 and the other paid $2,700.00. I thought I was going to faint. They were running a special of buy two get the rest fee after you paid for pad and installation. How could anyone afford that with this economy. I don't think I will be using them. More...
    (Home Improvement)
    LaRhonda's Picture   LaRhonda    1 Comments   Comments
  • New carpet looks 10 years old already



    When we bought our house it needed new carpet. Empire Today was the only company who could install before we needed to move in. Plus, we had used them before and they were fine. We purchased a Frieze style carpet based on our sales reps recommendation. We have owned homes before and did not want cheap carpet that would wear in high use areas. He specifically said this was designed not to wear in high use areas. We were very happy. Fast forward 1 year and our carpet looks AWFUL. Every door way and hallway is severely matted down. The entry hall is just as bad and always looks like... More...
    (Home Improvement)
    shadowjt21's Picture   shadowjt21    4 Comments   Comments
  • Waranty Failure



    We needed new flooring in a major way. 4 children, 3 adults, and pets do not make carpet easy. The salesman was professional, the work was expedient and friendly. The scratch on the flooring that I let myself my self be talked into because it would "handle my household" is going to cost another $125 for them to come out and replace. This scratch is under my kitchen table. No heavy items were dragged there, but after spending $4,000 less than a year ago, they want to start gouging me for any scratch. I was told that they could also come out with a wood pen, but it would cost for... More...
    (Repair Services)
    tsmoyervargas's Picture   tsmoyervargas    2 Comments   Comments
  • Empire Today Laminate Flloring falling apart



    We have the same Estates Living High Gloss laminate. It is in my kitchen, dining room, living room, downstairs bath, and bedroom as welll as entry way. This flooring is a nightmare, and impossible to keep clean it shows every singl foot print and speck of dust. Not only is it impossible to keep clean it is NOT durable. I started having problems with my floors 7 months after installation. Buckling boards, chipping, joints seperating, bubbling, etc. I had a few of my boards replaced, but the same issues continue. I do not want my floors pieced together! I contacted Empire, they have sent out... More...
    (Home Improvement)
    April67's Picture   April67    1 Comments   Comments
  • Empire Today No Customer Service



    Had $6000 in laminate flooring installed by EmpireToday and paid installer extra to add extra underlayment. After installation found several weak spots where material was separating and floor was sinking. Called for promised repairs and have been scheduled five times for repairs but no one has shown up to make a repair. Asked to speak with manager who promised to handle schedule herself and would call me back in two hours. I have had no response. Now every time I call the person who schedules is not in. Recommend you never use Empire Today....I know I never will again. More...
    (Home Improvement)
    Asiproduct's Picture   Asiproduct    1 Comments   Comments
  • Empire today carpet horrible service



    Had three appointments scheduled and never showed. Finally I spoke to the manager and they assured me they were 15 minutes away. When they arrived, it was one installer and he informed me that he couldn't do the install because the carpet had to be bounded. I once again called and spoke to another manager and they then informed me the next available date to get the special installer was three weeks away. I cancelled my order immediately and wanted to follow up with the salesman to let him know how disappointed I was. His response...call customer service. Will never use the... More...
    (Home Improvement)
    Bjabo25's Picture   Bjabo25    1 Comments   Comments
  • Botched Installation



    This review has been resolved or replied to by this company. We scheduled installation six days in advance; everything was stored in two bathrooms. Numerous calls/emails 2-3 days before installation. Call at 8:30 AM to say installers would be there between 10:30-11:30. Ten minutes later call: "Carpet out of stock. Will call after week-end for new date." Not possible, with everything in the bathrooms. Called salesman who said "the carpet's out of stock." I said I'd take a different color; he OKed delivery next day. Five minutes later: "Your carpet's in stock. The installers on their way." Five minutes after... More...
    (Home Improvement)
    mpiturro's Picture   mpiturro    1 Comments   Comments
  • Flooring



    Had occasion to get an estimate for new flooring in A townhouse in York, Pa . A repersenitive from their company came out and gave me a estimate about 2 weeks ago, Called him to get a contract and he said that he would have to come out and re- measure. He then said that he no longer had the estimate, and when I questioned him he said that he did no need my business that he made 150 thousand last year. I will not be using them and would not reccomend them to anyone. a1505@aol.com More...
    (Home Improvement)
    BUCKJR05's Picture   BUCKJR05    1 Comments   Comments
  • Estate Living flooring



    I was lied too by Empire's Salesman, said this floor is great ( better then wood ) and in reality this floor is horrible, I only had it for two months before it started to peel, its is so hard to clean shows every mark, I called Empire and they said it's my fault, how can that be after two month, what could I have done so badly. it's a $4,000 floor, if it can't stand normal wear and tear after two month it should not be sold to the public. More...
    (Home Improvement)
    msvickytoria's Picture   msvickytoria    1 Comments   Comments
  • Overpriced and Poor Products



    We had empire install laminate flooring last year. The sales person was very convincing that we were getting a great deal and would be happy for life. He said the product was the best on the market, and has a lifetime guarantee. We paid $10,000 for 900 sqft. installed. This was with their buy a room get the rest for free deal. 9 months after the product was installed we noticed a few seems getting larger, and then the boards began to pop up. When you stepped on the ends of the planks they would move up and down and it was not uncommon to get your foot or sock pinched. We contacted... More...
    (Home Improvement)
    tnkwinters's Picture   tnkwinters    2 Comments   Comments
  • Hardwood Floors



    Empire Today installed my wood floors. They showed up one person short and before the day was over another person went home early leaving a man and a woman left to install the floors in my living room dining area and kitchen. They were here until 10:00 pm and half way finished the job. The bifold doors were removed and replaced incorrectly and they kept falling off. I was told they would float the floor so it would be level and they only floated 3 places. The floor now feels like a roller coaster when walking on it. It also moves so much the board make farting noises when you step on it... More...
    (Home Improvement)
    jodyblue73's Picture   jodyblue73    1 Comments   Comments
  • carpet install



    Showed up 3 hours late, then didn't bring the tools needed. Left and came back with most the day shot. Had to make a 1 day job into 2 days. Costed me another day off work. Installers were 4 Hispanics, with only one able to speak. After 1 year carpet buckled in 4 rooms. Customer service said I would have to pay $200.00 to have it fixed. Told them it should have been done right to start with. Told them that I would rather pay a real professional to fix it. STAY AWAY FROM EMPIRE CARPET. More...
    (Home Improvement)
    rmc04031925's Picture   rmc04031925    1 Comments   Comments
  • Installer run around.



    This review has been resolved or replied to by this company. Was told by installer that the carpet would be installed on Monday. Monday came- no carpet, then I was told Wed. would be install- Wed. cam no install, and then was told no later than Friday and Friday came and still no install. Said they would work all day Sat. to get it done on Sunday and a crew out to do the install on Sunday evening. Still no install and I was told no later than Monday...guess what still no install. Paid half down and was given the run around by installer. They said they are not sure when they could get it done. I just want my money back now. Working off of a laptop and... More...
    (Delivery Services)
  • Empire Today Does NOT Hold Up to Satisfaction Guaranteed!



    I had the option to use another company for the same price and I am beating myself up every day for deciding to go with Empire! I was promised compete satisfaction when ordering my hardwood floors. I complained from day 1 of installation, and one month later the issue is still unresolved. Apparently my sub floors are not level, but the installer did not mention this or do anything to correct them. Instead the threw the floors down and left. The supervisor did not even stay once he dropped off the supplies. I have had 3 people come to look at the issue and am told the floors need to come up... More...
    (Home Improvement)
    AmandaLAdams's Picture   AmandaLAdams    4 Comments   Comments
  • Waste of time!!! 50 50 50 minutes wasted!



    Empire today???????.....it should be called empire when?!!!!, they left me waiting for three hours for someone to show up at the house i am buying and wanted it all in hardwood floor!!!, it was a big project and they couldnt care less!!!, attention in costumer service terrible the 4 times i called, one lady even told me to keep waiting!!!!!!....i was about ti leave when someone finally showed up, it was a mice guy who said that was fully booked....company shouldn't do that, totally unfair with custumer and not respectfull of their time at all!!!, by the end of the quoting, this was... More...
    (Home Improvement)
  • HORRIBLE. HORRIBLE. HORRIBLE. HORRIBLE. Do not use Empire Today



    Do not ever use Empire. If I did my research I would have known better, but I did not. I am not even sure where to begin. I guess I will start with the sales rep told up we could contact her whenever we needed. This was absolutely not true. She was very unreliable and did not answer our calls. The day we set up for the installation the installers showed up with the wood for the floor. We had been told by Empire the wood would be delivered ahead of time and sit in our house to acclimate for a week. They tried to fight us on this when the installers showed up and told us it is stored in a... More...
    (Home Improvement)
    Mandyb99's Picture   Mandyb99    1 Comments   Comments
  • Bad customer service. Cheap product that doesn't last, AT ALL



    My first appointment went well but I unfortunately they seemed to take advantage of my inexperience with flooring. I'm a first time homeowner and wanted something that would last longer than builders grade carpet. I was told the carpet I got was durable and the salesperson knew I had a pet. Only one installer showed up so I had to help them move furniture which I had paid to have taken care of. Then a month later, probably less than that the carpet started calling apart. I called to complain, it took two rescheduled Appointments and some bad excuses for the guy to finally come out.... More...
    (Miscellaneous)
    AMJ5369's Picture   AMJ5369    1 Comments   Comments
  • Steer Away from Empire Today Flooring



    This review has been resolved or replied to by this company. Empire today--apparently can't make appointments I am glad to read so many bad reviews of this company, because it supports my own experience. I made an appointment to have my house measured and see some samples. I invited my elderly aunt to come over, as she is helping me with the decisions. Well, they cancelled. I then rescheduled for the next day, same time. (Talking with these reps. is like talking to robots. Scripted. Unresponsive. Unhelpful.) Again, I invited my Aunt over for the consultation. ONCE AGAIN they cancelled the appointment unapologetically. If they're not... More...
    (Home Improvement)
  • This company abuse of their employees



    unfortunately this company is abusing to illegal employees when first know they are illegal and hire them, then do not want to pay for the work they did, because employees can not defend themself for being undocumented. The customer complains, and this company does is not paying the employee as an excuse for the complaint. When the employee has proof of work done. This company is disgustingly abusive to employees, taking and keeping employees' pay to them. More...
    (Repair Services)
    perlitagr's Picture   perlitagr    1 Comments   Comments
  • Horrible carpet installation and even worse customer service!



    Horrible carpet installation and even worse customer service. Our experience started with a pleasant sales person who came over and estimated the pricing. When he was going over the contract there was an item called: "we do not adjust doors." He said, your closet doors are adjustable and they will adjust them if needed. After the carpet installation guys came over, they first charged me and then told me one of the closet doors may need adjustment, but they are not able to adjust It. I called the sales person and he assured me that he will send someone to take care of that the next... More...
    (Home Improvement)
    Nasimnima's Picture   Nasimnima    1 Comments   Comments
  • Horrible customer service



    Horrible carpet installation and even worse customer service. Our experience started with a pleasant sales person who came over and estimated the pricing. When he was going over the contract there was an item called: "we do not adjust doors." He said, your closet doors are adjustable and they will adjust them if needed. After the carpet installation guys came over, they first charged me and then told me one of the closet doors may need adjustment, but they are not able to adjust It. I called the sales person and he assured me that he will send someone to take care of that the next... More...
    (Home Improvement)
    Nasimnima's Picture   Nasimnima    1 Comments   Comments
  • Empire Today terrible product and even worse customer service



    Completely disgusted with Empire Today. We had Empire Today install carpeting in a condo that was a rental property. The carpet we replaced was quite old and had some severe staining so we thought it would be a good investment to do the $3K upgrade. The sales person sold us on the carpet because of the 'unmatched' warranty it offered. We were told it should not wear more than 10% in 10 years and if we had an issue, just call customer service and they would take care of any and all issues. This carpeting was installed in September and the following day new tenants moved in. The... More...
    (Home Improvement)
    HWJacobs's Picture   HWJacobs    1 Comments   Comments
  • empire today carpets< floors and customer service stink!



    I have spent to date over $6900. Incredible amount of money to ALWAYS get the run around on the phone. Incompetent employees and inaccurate information. I have great empathy for my salesman to put up with these rude and incompetent people. Today my husband and son both took off of work to dismantle the rooms in my basement, clean and prepare the room for new carpet installation. I called not once but TWICE the day before to ensure price, carpet selection and room to be installed. WHY??? BEcause there is ALWAYS confusion with these people. Today the installers came to my house with a job... More...
    (Home Improvement)
    nancymulligan's Picture   nancymulligan    2 Comments   Comments
  • Empire Today Carpet



    This review has been resolved or replied to by this company. Less than 4 years ago, I had Empire Today come out and install carpeting in a house I had just purchased, when I originally bought the carpet and pad I was told it would last anywhere from 10 %u2013 15 years. Every year I have had the carpet professionally cleaned, something I was told I should do by the Empire Today when I bought the carpet. Well, the carpeting on the mail floor of my house looks like crap. My wife and I were embarrassed to have people come over the house because it looked so bad. We finally decided to have Empire Today and several other companies come over to give us... More...
    (Home Improvement)
    RMColombini's Picture   RMColombini    3 Comments   Comments
  • Worse flooring ever



    This review has been resolved or replied to by this company. We used Empire Today about 2 years ago to put flooring in our kitchen. It is Estate Living flooring in Mohave hickory. It is HORRIBLE to take care of!!!! It always shows footprints, and is so difficult to take care of. I wished the sales rep would have told us this at the estimate...we would have went with a less glossy finish. We spent $4,000 on the flooring and I want to rip it out already. The cheap vinyl flooring we had before was better. TERRIBLE PRODUCT...shouldn't even be sold. More...
    (Home Improvement)
    sschumacher's Picture   sschumacher    13 Comments   Comments
  • I waited all Day to hear you cant install my flooring



    I was told installers would be at my home in the morning to install my wood like flooring. I paid Empire over $5,000.00 in full to have this done. I waited til noon to have 3 men whom couldnt communicate with me walk thru my home looking confused. The had no idea what needed to be done. Then proceeded to ripe apart my carpet in several places before telling me they could not install my flooring due to possible asbestos. Now Im left with carpet not tacked down in spots and no flooring. The salesmen at my home was very interested in making money how about training them to look for... More...
    (Home Improvement)
    Momof41234's Picture   Momof41234    2 Comments   Comments
  • Empire lack of customer service



    I haven't even used them and I can't stand them. I tried calling to get some basic information on their laminate floor coverings and the reps could only talk to me via a script. then when I asked what installation runs on avg per sq ft, they would not tell me. All they kept pushing was the in-home estimate...these are simple questions I wanted answered before I made the decision of having them in my house. $99 a room for product, but they won't give you a ballpark sq ft install price? NO THANKS!.h.and BTW, we are doing the entire house buh-bye! More...
    (Home Improvement)
    woody13's Picture   woody13    3 Comments   Comments
  • Have not received Empire today refund from cancelation



    DO NOT work with Empire Today! I canceled my order for carpet with them - per my rights and THEIR cancellation policy. I canceled it the day after I ordered it. Well, that was weeks ago and I am STILL waiting on my refund (which THEIR policy says should only take 10 days)! I have called MANY times....always told different things! I was told that I would get a refund check issued to me in the mail, but now I am being told that I will get a credit card refund...but of course it will be five more days (so they say...) Every time I call I get a different story, and if I don't get a refund... More...
    (Home Improvement)
    mkerr's Picture   mkerr    1 Comments   Comments
  • Empire Vinyl Floor



    This review has been resolved or replied to by this company. We had a Vinyl floor installed on June 23, 2011. The floor had a lifetime guarantee such that if there were any damage to floor, we simply call Empire and they replace the section that is damaged like new. The salesman sold us on that. On Feb 1st, our tenants moved out, and there was damage to about a 3ft section of flooring in the living room. We called Empire and they came out to look and told us that Empire no longer carries the floor. (Vibrance, color Java). We basically asked what is our recourse and was told we could have a reselect. We picked out Armstrong Brilliance vinyl flooring... More...
    (Home Improvement)
    ajurkowski's Picture   ajurkowski    1 Comments   Comments
  • Empire 1 Bad carpet and dont stand by guarantee



    This review has been resolved or replied to by this company. We had Empire 1 Carpet installed in our home in March 2012. The highest quality &foam they have. It hasn't even been a year yet & our carpet looks likeTOTAL CRAP. People that come over can NOT believe this is NEW carpet. The lady that sold us the carpet came over to SELL us some new carpet,She couldn't even believe how bad this carpet looks.She was on the phone to her boss & he said "We could sell them some WOOD FLOORING for a discount price of $4000. Now we already paid $4028.33. Now I don't see where this is helping us or making us "WHOLE again"... More...
    (Home Improvement)
    Huskers64's Picture   Huskers64    2 Comments   Comments
  • Empire carpet not as great as we thought



    This review has been resolved or replied to by this company. When an empire rep came and did the estimate everything went Ok. The man who came to my home by the name of mike reassured us that all the moving of the furniture would be taken care of. Our appointment was set to he on 2/9/13 the day the blizzard hit. We had to call them and ask If they were still coming of course they weren't and we understood. So we rescheduled for the following Monday on the 2/11/13. When the one gentleman arrived he walks and says you have to move the furniture we then said we where told that would be taken care of. He then replied well my boss sent me alone and... More...
    (Home Improvement)
    Suesue's Picture   Suesue    1 Comments   Comments
  • Poorly installed Empire vinyl flooring



    This review has been resolved or replied to by this company. I had Empire do the vinyl flooring at the house I am renting. The group that installed it did a lousy job. We now have bubbles all through the flooring. These bubbles make this textured looking vinyl flooring look aweful. I refused to continue paying for this flooring and now they have put it on my credit. I am not at all pleased and now have to replace the flooring. I'm out all of the money I paid Empire to do my flooring. More...
    (Home Improvement)
  • Buckled Laminate Floor



    We've been working with Empire since September 2012 about 2 planks of laminate floor that are buckled in the middle of my family room. They came out and checked for moisture and of course, that was not the problem. Three times we've had service people come out; first set said you have to replace have the flooring (total job was 700 sq ft). They left. No one responded, we called again. Another group comes out to change out the 2 boards but they had the wrong flooring, not even the right color or type. My husband gave them a sample, they said they would be back. Never heard... More...
    (Home Improvement)
    mlognion's Picture   mlognion    1 Comments   Comments
  • Empire Today issues abound



    This review has been resolved or replied to by this company. We had Empire today install our laminate floor 2 years ago. We've been pleased with the floor and the installation job. Recently we had a dishwasher leak and it ruined an area of the floor. We emailed customer service to see if I could purchase a bundle of the floor to fix it myself. It appears that Empire Today only carries the laminate flooring we have. They emailed us back saying we needed a sales rep. We called customer service and explained what happened and what we were looking for. They said they have to send a sales rep. Ugh! The sales rep shows up on time but thinks... More...
    (Home Improvement)
    Beard54's Picture   Beard54    1 Comments   Comments
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